Biologics Call Center Representative - Hybrid

Description

Job Title: Biologics Call Center Representative 

FLSA/Status: Hourly

Reports To: Biologics Manager 

Location: East End Office/Hybrid-Will train at East End office and then go Remote

Department: Biologics  

Travel Required: No

Hours: Monday-Friday 8:30-5pm

Position Summary:

The Biologics Call Center Representative is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of the manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.

Summary of Duties and Responsibilities:

• Receiving biologic inbound calls and responding to messages within a timely manner
• Communicates effectively via email and teams chat with the PA team to ensure PT follow ups
• Provide information about prior authorizations statuses to patients and answer patient questions
• Updates the EMR system with the appropriate information from patients
• Adds the insurance approvals into patient charts
• Assign incoming faxes to the appropriate coordinator

Requirements

Education, Prior Work Experience, Special Skill and Knowledge Requirements:

• High School Diploma or equivalent
• Excellent verbal and written communication skills
• Active listening skills
• Attention to detail
• Problem
• Basic computer skills
• Ability to learn quickly
• Multi-Task
• Positive demeanor
• Schedule flexibility
• Dependability and punctuality

Physical Demands and Work Environment

Physical Demands:

An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the physical demands. The employer retains the right to change or assign other duties to this position. While performing the duties of this job, the employee is regularly required to prepare, inspect, place, detect or operate productivity machinery, such as a calculator, copy machine, computer, scanned faxes, and computer printer. The employee is frequently required to remain stationary, move, ascend/descend. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Specific communication abilities required by this job include the ability to communicate and detect, converse with others, discern, convey, express oneself, and exchange information.

Work Environment:

The work environment characteristics described here represent those an employee may encounter while performing the essential functions of this job. Remote employee is not applicable to this environment. The noise level in the work environment is usually moderate; lighting is in the standard range. The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases, and conditions. This role operates primarily in an office environment but may require occasional travel for conferences, meetings, or client interactions.

EEO Compliance:

Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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