Biomedical Site Manager

Key Areas of Responsibility

CUSTOMER OWNERSHIP/SATISFACTION:

•  Act as primary contact for the customer.
•  Own customer experience by communicating effectively and projecting a sense of urgency to meet customer expectations and build credibility and trust.
•  Facilitate in-service training to facility staff when requested by the customer.
•  Proactively identify opportunities and recommend solutions that will help to meet the needs of the customer.
•  Identify and execute on customer service best practices within local Region and Zone.
•  Build relationships with customers, gain understanding of competitive environments, and identify opportunities for growth.
•  Project a professional appearance in customer interactions that exemplifies the Block Imaging brand and image.
•  Takes ownership of all customer issues and follows the current escalation process.

TEAMWORK:

•  Supervisor /Mentor to team members as applicable (BMET I/II/III).
•  Lead and cultivate a culture of Block Imaging values and integrity
•  Foster a high performing team through active communication, best practices, leadership, and example. Support effective interactions among team members (i.e., actively listen and seek to understand other's viewpoint; work together to get things done)
•  Support team development by allowing team members to volunteer for additional assignments to gain experience.
•  Create a team environment that fosters common purpose for the Biomedical department and promotes job satisfaction, customer focus, and increased productivity.
• Understand and utilize motivational tools in support of improved team performance and development.
• Take initiative to learn from others and seek out subject matter experts to mentor in areas where team needs development.
•  Works with the Customer Service Manager to understand how decisions and performance in the field affects financial and overall results.
•  Proactively works with the Customer Service Manager for scheduled absence/backups for vacation planning.

COMPLIANCE/OPERATIONAL MANAGEMENT:

•  Perform all administrative duties within prescribed standards, policies, and guidelines.
•  Utilize computerized maintenance management software (CMMS) for asset management.
•  Be prepared for and successfully complete Annual Quality Assessment Tool surveys and all State and Federal Audits (CAP, TJC, DNV, etc.)
•  Submits billable Out of Contract expenses monthly and billable Service Work Order repair events upon completion to customer for payment.
•  Return unused or defective parts within required timeframe as defined by the parts policies and guidelines.
•  Report defective, installed and return part status on Service Work Orders per current policies.
• Maintain company tools and test equipment, ensuring test equipment is calibrated prior to due date.
•  Maintain proper site, service, and install base documentation.
•  Safeguard patient data per HIPAA and associated regulatory requirements.
•  Efficient utilization of labor time, parts, tools, test equipment, returned materials authorizations customer purchase orders, and business expenditures, etc.
•  Ensure accurate inventory, maintenance, and control of SHS assets and tools
•  Complete and close all PMs, Service Work Orders and associated documentation within regulatory and SHS established timeframes.
•  Ensure that PMs are performed properly and completely including use of PM labels.
•  Ensure a clean and organized shop that maximizes efficiency.
•  Ensure that all equipment is properly labeled with applicable repair status

Requirements

Job Knowledge, Skills, Education, and Experience Requirements

•  Associate degree or equivalent training/experience in electronics or Biomedical Engineering.
•  Minimum 5 years servicing biomedical equipment.
•  PC competency, to include basic knowledge of word processing, spreadsheets, databases.
•  Advanced experience with complex test equipment, mechanical devices, and tools.
•  Experience with electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality.
•  Expertise in at least one specialty area in a single manufacturer.
•  Minimum of one Manufacturers certification on medical specialty on a single model.
•  Proficient in networking technologies and troubleshooting methods.
•  Have and maintain a valid drivers license and a driving record that is in compliant with the Fleet Policy.
•  Ability to communicate effectively with various levels of employees and customers both verbally and in writing.
•  Ability to work cohesively and effectively with employees at all levels / departments of the organizations.
•  Ability to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives.
•  Demonstrated leadership skills.
•  Ability to adapt to changing work requirements in a complex, fast-paced environment.
•  Assesses situations and makes an optimal and speedy decision despite limited information.
•  Solves problems while exhibiting judgment and a realistic understanding of all the issues.
•  Performs a wide variety of tasks, multi-tasking, and change focus quickly as demands change. Adapts to varying customer needs. Manages priorities effectively.
•  Strong organizational skills, self-disciplined, and the ability to work independently.
•  CBET Certification desirable.
•  Lean certification desirable.

Physical Demands and Work Environment

•  Job operates in the hospital/medical environment including office, warehouse, operating room, laboratory, and patient rooms.
•  Potential exposure to hazardous physical, chemical, radiological, and biological agents and loud noise.
•  May work in environments where devices producing one or more of the following may be in use: high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials. Strict adherence to corporate and site safety procedures is mandatory.
•  Frequently in contact with electrical equipment.
•  This role routinely uses standard office equipment such as computers, phones, medical test equipment.
•  Occasionally operating a motorized vehicle.
•  Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.
•  Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.
•  Occasional sitting, pulling, twisting, climbing stairs, balancing, stooping, and kneeling.
•  Occasional reaching, grasping and extended reaching.
•  Occasional computer viewing and use of vibrating tools.
•  Frequent standing, walking, pushing, and repetitive hand movements.
•  Frequently carrying items up to 20 pounds and rarely carrying anything over 20 pounds.
•  Frequent lifting up to 50 pounds and occasionally lift from 50 to 100+ pounds, with assistance available when lifting or carrying items over 50 pounds.
•  Rarely lifting anything over 100 pounds.
•  Rarely required to climb ladders or crawl.
•  Rarely working outside or exposed to cold or heat.
•  Continuous hearing, use of depth perception, color vision and working inside.
•  Use of personal protective equipment may be required including, but not limited to, disposable clean room coveralls, gloves (latex and/or cut proof), eye protection, ear protection and full-face shield.

Required Citizenship / Work Permit / Visa Status
US Citizen / Green Card holder