Biomedical Technician I - Lenexa, KS

InfuSystem is a growing healthcare service provider, specializing in infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers.  We provide direct payer rentals, pump and consumable sales, and biomedical services and repair, serving all 50 states and Canada.  Headquartered in Rochester Hills, Michigan, we have Centers of Excellence in Kansas, California, Massachusetts, Texas and Ontario, Canada.

As a leader in our field, our mission is to provide quality infusion services to patients and medical practices, including a 24‐hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of our patients and the communities we serve. Service is always our highest priority; keeping the patients’ health & safety at the center of everything we do.

SUMMARY:

The Biomedical Technician I plays a key role in ensuring the proper functioning of medical devices. This position involves, testing, repairs, preventive maintenance, and evaluating medical devices to ensure they meet performance standards. The Biomedical Technician I is responsible for accurately documenting all service actions into the company CMMS (computerized maintenance management system), updating device status and identification in company records, and ensuring compliance with all relevant procedures.  Always demonstrating our “Customer is 1st” culture by taking ownership, doing the right thing, and solving their problems. 

 IN THIS ROLE, THE IDEAL CANDIDATE WILL:

• Daily servicing of medical devices.


• Consistently uphold and exceed QA and QC standards while meeting production goals by adhering to established protocols, working efficiently, and collaborating with team members to ensure high-quality results and optimal workflows.


• Delivering cost-effective and timely maintenance of medical devices to meet customer needs.


• Recording key details of service actions and observations regarding devices conditions and operations. This essential process helps build a device's history and provides customers with more valuable insights. Precisely adhere to established processes and procedures to diagnose, test, and recertify devices.


• Accurately inputting work orders into the company CMMS (Computerized Maintenance Management System), including correct details on parts, labor, equipment, and performance results.


• Comprehend and implement the principles of 5S workplace organization.


• Ensure completion of annual compliance training to maintain regulatory standards, uphold company policies, and promote a culture of accountability and ethical practices.


• Provide valuable feedback to leadership regarding emerging issues with devices and processes, contributing to continuous improvements in service quality, efficiency, and customer satisfaction.


• Stay flexible, open-minded, and eager to learn while sharing knowledge with colleagues, ensuring that the team collectively meets and exceeds customer expectations at all times.


• Consistently and efficiently perform routine maintenance and repairs on a select range of device models, covering a limited range of the assigned business segment fleet. Continuously expand pump model expertise by learning new devices to meet customer needs.


• Perform basic repair assessments and provide accurate initial cost estimations for the devices. 


• Troubleshoot medical devices to identify malfunctions and address the reported issues from the customer, ensuring timely and effective resolutions to maintain device functionality and patient safety.


• Perform other related duties as required to support departmental goals and organizational needs.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.                

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:

• Troubleshooting and repair in electronic or mechanical devices experience and/or training


• Exceptional verbal and communication skills as well as strong organizational skills


• High School diploma or general education degree (GED)


• Knowledge of Microsoft Office Suite to include word, excel and outlook.


• Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• Ability to write routine reports and correspondence.


• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.


• Ability to add, subtract, and match numbers.


• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.


• Ability to deal with problems involving several concrete variables in standardized situations.           

PERSONAL AND PROFESSIONAL ATTRIBUTES:

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic


• Sound judgment


• Proven written and verbal communication skills


• Natural curiosity to pursue issues and increase expertise


• Pursue and design innovative analytical performance metrics


• The courage to promote and defend ideas and analyses


• Passionate about InfuSystem and serving customers and patients


• Strives to make an impact on improving our business processes and results


• Exemplary honesty and integrity


• Ability to collaborate effectively and work selflessly as part of a team

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to extreme cold and extreme heat.  The noise level in the work environment is usually moderate.

COMPREHENSIVE BENEFIT PACKAGE:

At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!    

• Health plan options that include an employer contribution


• Health Savings Account


• Healthcare and Dependent Care Flexible Spending Accounts (FSA)


• Dental and Vision premiums covered by InfuSystem


• 401(k) with a specified Company Match


• Life Insurance, STD & LTD


• Employee Stock Purchase Program


• Tuition Assistance


• Generous Paid Time Off plan


• Paid Parental Leave


• Employee Assistance Program


• Competitive Pay


• Direct Deposit


• Employee Referral Bonus