Biomedical Technologist -Ndola

Role Description

At MBHS, the laboratory technologist will assist in accurate patient diagnosis through the delivery of a high quality laboratory service that includes chemistry, haematology, serology, immunology, microbiology and parasitology.  

The laboratory technologist will provide clinically competent, safe and proficient phlebotomy services and have a thorough knowledge of all aspects of cold chain regulation, quality control, infection control and Microbiological techniques. 

Educational Requirements 

• Must have a Diploma in Biomedical Sciences. 


• Must have a current registration and practice license with the Health Professions Council of Zambia (HPCZ)

Key Role Accountabilities 

• Ensure that the laboratory, its equipment and all laboratory services provided are maintained to a standard of professional excellence. 


• Ensure implementation of Quality Management System


• Conduct internal and external quality control systems in order to obtain quality patient results.


• Deliver clinically competent phlebotomy services using proper technique and sterile equipment.  


• Ensure that the Infection Control Policy is followed at all times. 


• Ensure that patient confidentiality is respected and kept at all times. 


• Ensure that clinical knowledge is maintained and updated in order to perform all required duties effectively. 


• Be accessible at all times when rostered to be ‘on call’ for shift work or medical emergencies. 


• Maintain quality control checks as designated by the Laboratory Quality Coordinator. . 

Key Responsibilities

Clinical Services 

• Demonstrating caring and compassion behaviour towards patients and understanding their anxieties surrounding laboratory tests. 


• Carry out sampling, testing, measuring, recording and analysing of results according to MBCC standard operating procedures. 


• Technically sound in performing microbiological testing and culture media preparation. 


• Draw quality blood samples from patients using correct technique and sterile equipment. 


• Preparing specimens and samples following strict safety precautions. 


• Properly dispose of used needles in the appropriate containers.  


• Follow standard procedure with regards to needle stick injuries. 


• Responsible for accurately labelling all patient blood and bodily samples (with patient name, date of birth, date of sample collection etc.) in line with standard operating procedure. 


• Construct, maintain and operate standard laboratory equipment, for example centrifuges, titrators, pipetting machines and pH metres. 


• Receive blood from the Regional Blood Bank, test, and record accurate and detailed information prior to blood transfusion in line with national and local procedures. 


• Competent in handling and storing chemicals and reagents. 


• Responsible for maintaining required cold chain regulations. 


• Responsible for monitoring expiry dates on all reagents and chemicals. 


• Responsible for accurately completing all patient billing sheets. 


• Responsible for monitoring adequate stock levels and maintaining minimum/maximum levels. 


• Calibrate equipment by applying approved testing procedures. 


• Must serve as a technical resource by participating in staff training and answering questions from other health professionals. 


• Identify and communicate abnormal patient results by alerting the requesting doctor in a timely manner. 


• Use and maintain correct personal protective equipment (PPE) such as eye protection, lab coats and gloves. 


• Promptly report any potential hazards, breakages and faults to the Laboratory Unit Leader.  


• Read the material safety data sheets for any hazardous products that you use and follow any recommended safety precautions. 


• Contribute to a safe and secure environment for patients, healthcare professionals and coworkers by following established standards and procedures. 


• Comply with all national legal regulations. 


• Maintain patient confidence by keeping laboratory information confidential at all times.   

Customer Service

• Foster a culture of customer service satisfaction amongst MBHS staff and patients through quality improvement.


• Demonstrate good customer service by listening to patient’s concerns and providing proper support and care. Be polite and respectful in all patient or staff interactions.  

 Administrative Functions and Reporting 

• Supporting the laboratory in document creation and control


• Support the laboratories with any ‘Plan of Action’ as a follow-up to an internal or external audit related to the laboratory department.


• Attend regular laboratory meetings to discuss issues relating to improvements to the department. 


• Participate in in internal audit activities

 Continued Professional Development (CPD)

• Ensure that MBHS clinic orientation and in-house/ on-the-job training is completed, documented and managed on a monthly basis.


• Ensure that CPD and general/specific training is planned and conducted as mandated by national licensing bodies and company policy.