Birth Tissue Clinical Coordinator

The Birth Tissue Donation Coordinator supports the mission, goals and strategic plan of Nevada Donor Network, Inc. (NDN) by providing accurate, efficient, and timely birth tissue services for stakeholders including, but not limited to, referring physicians, hospital staff, and tissue processing partners. The Birth Tissue Clinical Coordinator is responsible for communicating with expectant mothers, providing a compelling reason to consider birth tissue donation, coordinating the donation of that tissue, and providing exceptional customer service and follow-up services to mothers.

• Provides exemplary customer service to and communicates effectively with all stakeholders.
• Reviews and documents referral information in database(s).
• Obtains informed consent for birth tissue donation from expectant mothers by providing information on the benefits of donation and completes all documentation according to established protocols.
• Conducts Donor Risk Assessment Interview (medical and social behavior interview) with expectant mothers according to established organizational protocols.
• Performs all tasks associated with birth tissue acquisition at the time of a delivery for a consented donor.
• Applies Universal Precautions and appropriate safety precautions at all times.
• Monitors status of donor medical record requests and completes all required donor charts completely, accurately, and in a timely manner according to protocol.
• Maintains confidentiality of patient/donor private health information.
• Cultivates relationships with key stakeholders, to include hospital personnel, physicians, labor and delivery units, and other NDN department staff.
• Provides informative, educational sessions for hospital staff and expectant mothers about birth tissue donation.
• Interacts courteously and effectively with both internal and external clients.
• Meets agreed upon goals and objectives effectively and in a timely manner.
• Arrives to work, meetings, appointments, and other work-related functions on time and as scheduled.
• Consistently meets birth tissue performance metrics.
• Follows policies and procedures to ensure compliance with rules and regulations from accrediting and regulatory agencies.
• Exemplifies the organizational core values and services and serves as a champion of the mission.
• Participates in NDN committees, special functions, and community events, as needed.
• Performs other duties as requested by Manager of birth Tissue Services and Director of Tissue Operations.

Education: Bachelor’s Degree (four-year college or university) preferred; relevant work experience may be substituted for academic requirements.

Experience: Two years of healthcare related experience (required); Understanding of medical terminology preferred.

Computer Skills: Proficiency in MS Office programs. Proficient use of Computer, Fax, Photocopier, and telephone.

Other Requirements: Knowledge of basic aseptic technique, universal precautions, and medical terminology preferred. Availability on-call or on-site, according to a fixed schedule. Required to have a personal cell phone. Travel by personal or company auto is required to meet all the duties and responsibilities of the position.