BISS Operations Supervisor

The Business Integration Support Service (BISS) Operations Supervisor leads the planning and implementation of large-scale programs and special events support, including the assignment and coordination of operational teams, vendors, and other stakeholders. 

We offer a friendly, collaborative work environment and a generous benefits package including 15 paid holidays and your birthday off. 

Essential Functions

• Serves as the primary BISS contact and coordinator for assigned HCLS Signature events and special projects and is responsible for collaborating in the planning and execution of projects while ensuring stakeholder requirements are met.
• Provides supervision of administrative front desk services and duties, including supervising employees within the department.
• Identifies and schedules resources required for successful event implementation.
• Coordinates all event-related logistics, including support staff assignments and vendor management
• Provides on-site supervision of designated team members, including the event setup and breakdown, vendor access, equipment, materials, deliveries, and other logistical needs.
• Develops, manages, tracks, and reports on designated event and project progress.
• Provides operational and logistical support at the direction of the Solutions Manager and acts as interim manager.
• Provides excellent internal and external customer service and works collaboratively with HCLS staff, departments, vendors, and community partners.
• Provides interim support with meeting room operations, facilities requests, production, and other BISS functions during periods of increased demand or as assigned.
• Performs other duties and special projects as assigned by the Solutions Manager.

Physical Requirements

• This position involves a variable schedule to accommodate onsite participation at events.
• This position involves a variety of tasks that require standing, walking, bending, reaching, pushing, pulling, and sitting.
• The role requires occasional strenuous activity, such as lifting cartons of books, furniture, equipment, and large packages. Familiarity with the appropriate equipment (e.g., hand trucks) will be used as necessary.
• Must be able to travel between HCLS locations and event sites as operational needs require.

 We are guided by these shared values:

• We are your place to learn, connect, and grow.
• We contribute to achieving HCLS' racial and social equity goals. Please view the Brave Voices, Brave Choices initiative.
• We advance HCLS' educational mission, effectively communicating our curriculum, which comprises Three Pillars (Self-Directed Education, Research Assistance & Instruction, Instructive & Enlightening Experiences)

 Education, Experience, and Skills

• Bachelor’s degree in event management, operations management, communications, or a related field
• Minimum 4 years of professional experience in event planning, operations coordination, large project or event end-to-end management.
• Minimum 2 years of direct supervisory experience with the responsibility of completing performance evaluations.
• Minimum of 1 year of professional experience working or managing front desk or concierge service operations.
• Demonstrated professional experience in project tracking, expense management, and vendor contract management.
• Experience managing project and team schedules, deliverables, and documentation, preferred.
• Experience using project planning and administrative software to develop and report out using (database, forms, surveys, tracking comparative analysis)
• Valid driver's license with a clean, verified driving record.
• Demonstrated experience providing excellent internal and external customer service

Other Information:

• Position located at the Administrative Branch
• Reports to Solutions Manager
• Grade 10; Full salary range $51,023 to $89,469/annually
• Full-time position; 37.5 hours per week, typically Monday through Friday; work schedule varies based on operational and event needs and may regularly include evenings and occasional weekends.
• Position closes Wednesday, November 18 at 4 PM

EEO STATEMENT

Howard County’s diversity is its greatest asset. Howard County Library System embraces its multi-cultural and multi-ethnic character. All communities, including communities of color and immigrant communities, are fundamental to our spirit of service, workforce and long-term success. Equity and empowerment are top priorities. We believe all Howard County residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. Among our goals is for our workforce to reflect the community it serves. We are actively working to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Howard County Library System takes pride in providing equal employment opportunities.