BisTrack Support Specialist

Company Overview: Mead Lumber Company, is a leading provider of products for professional contractors, builders, and remodelers. With 50+ operating locations across nine Midwestern states, we are proud to be 100% employee-owned and ranked as the 12th largest building material supplier to professional builders in the U.S. At Mead Lumber, we strive to create a team that works and succeeds together every day in an authentic, team-oriented setting.

• Employee Ownership: As a 100% employee-owned company, you will have a stake in our shared success.


• Work-Life Balance: Enjoy flexible scheduling options that support your lifestyle.


• Career Growth: We are committed to your professional development, providing ongoing learning and advancement opportunities.

Job Summary: The BisTrack Support Specialist works closely with branch locations to support the daily use of BisTrack and other operational systems. This role assists with troubleshooting ERP-related issues, resolving user questions, providing training and guidance, and helping ensure consistent operational processes across branches. Additional responsibilities include supporting inventory workflows, auditing operational processes, and assisting with continuous improvement initiatives.

Pay for this Role: $28.00 - $34.00 per hour, depending on experience. 

Location:  Work primarily out of the closest branch location; travel to other branch locations is required as needed.

• Strong problem-solving and troubleshooting abilities.


• Excellent organizational, communication, and follow-up skills.


• Ability to manage multiple priorities in a fast-paced environment.


• Experience with ERP or operational systems preferred.


• Understanding of inventory, purchasing, and sales workflows.


• Comfortable training and supporting users with varying skill levels.


• Detail-oriented, self-motivated, and process-focused.


• Ability to work independently and collaborate across teams.


• Positive, solution-oriented mindset.


• Strong customer service mindset with the ability to provide professional and timely user support.


• Ability to analyze operational processes and identify opportunities for improvement.

Once eligible, you will participate in our ESOP (Employee Stock Ownership Plan), a unique benefit that can provide a financial source for your future/retirement that very few companies offer.  We also offer our employees competitive pay as well as the benefits listed below:

• Medical, Dental, and Vision Plans


• 100% Employer Paid Group Term Life, AD&D, and STD


• Additional Voluntary Life, AD&D, and LTD


• Paid Time Off & Holiday Pay


• Flexible Spending Accounts


• 401(k) Plan


• Scholarship & Tuition Assistance Programs


• Employee Assistance Program