Bistro FOH Manager

Sapporo brewed the first beer of Japan in 1876. It’s now the number one selling Asian beer brand in the U.S. thanks to its best-selling Sapporo Premium. Sapporo acquired Stone Brewing in 2022 to brew all of Sapporo’s beer for the U.S. market. Stone Brewing, established in 1996, pioneered the West Coast Style IPA helping to fuel the modern craft beer revolution. Now one company, Sapporo-Stone Brewing is among the 15 largest breweries in the U.S. and operates production facilities in Escondido, CA and Richmond, VA plus seven Stone Brewing taproom and bistro locations. We’ve enjoyed a rich history following our passion and are in search of people who take great pride in building our legacy for the future.

Summary

Bistro Front of House (FOH) Manager are responsible for leading our Team Members in delivering and executing an Amazing experience to each guest. As a Bistro FOH Manager, you help manage the consistent planning, production, preparation and prompt delivery of great-tasting food and beverage are prepared and presented to each fan. This individual is also responsible for supporting and managing operational efficiency and profitability. Bistro FOH Managers train and retain new and experienced staff members and continually develops them in their technical skills, beer/food safety, and sanitation knowledge. Bistro FOH Managers will uphold and model our Core Values and Company Standards while maintaining an energetic, fun and enthusiastic environment to achieve success and incredible guest experiences.

Responsibilities

• Supervise, support, and manage job duties of all Team Members during their shift.
• Manage the atmosphere of the restaurant. Ensure the music, lights and temperature are at appropriate levels and the atmosphere has a positive and energetic feel.
• Understand and uphold all policies, procedures, standards, specifications, guidelines and training programs. Follow established Standard Operating Procedures.
• Ensure safety as a priority by identifying potential unsafe situations and correcting appropriately and immediately.
• Ensure that all fans feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
• Achieve company objectives in service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Fill in where needed to ensure fan service standards and efficient operations.
• Successfully conduct performance appraisals, career development, and appropriately couch and counsel with designated Team Members.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the bistro’s preventative maintenance programs.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the bistro’s receiving policies and procedures.
• Support and assist in managing the hiring, onboarding, and offboarding process for all Team Members.
• Be knowledgeable of bistro policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the bistro, team members, and fans.
• Check the quantity and quality of received products (food, beverage and supplies) during the shift.
• Oversee the proper storage of product, labeling and dating of product and inventory levels during the shift.
• Ensure consistency in the delivery of the entire restaurant concept
• Meet with fans to ensure our concept has been rightfully delivered.
• Support and lead in successfully deescalating or conflict resolution with guest and/or Team Member interactions.
• Support, lead, and manage Point of Sale (POS) technology which includes training, troubleshooting, feedback, and implementation
• Create a motivational environment with open and effective communication for an amazing experience for each team member.

• Associate’s Degree or equivalent preferably in hospitality management.
• At least 3 years of high-volume hospitality management related experience and/or training in the food/beverage service and/or retail industry; or equivalent combination of experience and education. Must have at least 2 years of supervisory experience. Must have experience and knowledge of ABC laws for legal sale of alcohol.
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook. Previous experience with Point of Sale systems is a must.
• Must possess a Servsafe and/or San Diego County Food Handlers Card, Manager Card preferred. Must possess a current RBS (Responsible Alcohol Service) training certificate. Certified Beer Server or higher preferred.
• Occasional travel to events and other bistro locations.

Compensation, Benefits & Perks

• Pay Range: $70,000 - $75,000
• This role is eligible for our Hospitality Incentive Plan.
• Comprehensive Health Insurance, 401K, and Bonuses for Eligible Team Members
• Company beer perks program and discounts
• Paid Time Off – including Vacation accrual, Sick Leave, and 12 paid Holidays
• Benefit programs supporting Financial Wellness, Health & Wellness and Career Development

Sapporo-Stone Brewing is an equal employment opportunity employer and does not discriminate against applicants or employees because of race, color, religion, national origin, sex, age, citizenship status, various ability status, genetic information, sexual orientation, or gender identity or expression of an otherwise qualified individual, or membership in any other class protected by applicable law. Sapporo-Stone Brewing hires and promotes individuals based on their qualifications for the job to be filled.

Sapporo-Stone Brewing seeks to build a culturally diverse staff where differences are valued and respected. Women, minorities, individuals with various abilities, veterans, LGBTQ+ and intersectional individuals are encouraged to apply.