BMW Client Upgrade Sales Specialist

Chapman BMW on Camelback is seeking a confident, customer-focused sales professional to join our Upgrade Center team. As Client Upgrade Sales Specialist, you will actively engage customers, identify vehicle upgrade opportunities, and guide clients through purchase decisions in partnership with our sales and service departments. This role is ideal for someone who thrives in a fast-paced environment, enjoys initiating conversations, and excels at building strong customer relationships.

What We Offer

• Excellent commission pay plan that allows you to control your income

• Professional development with ongoing training and career growth opportunities

• Supportive, team-oriented work environment

• Employee and family discounts on vehicle purchases and services

• Volunteer opportunities and more

Benefits to Support Employee Wellbeing:

• Comprehensive medical, dental, and vision coverage with low-cost premiums

• Onsite nurse practitioners for convenient healthcare and wellness support

• Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses

• Affordable life and disability insurance options

• Employee Assistance Program (EAP) offering confidential counseling and financial support

• 401(k) retirement plan with competitive matching and tax advantages

• Generous paid time off (PTO) to support work-life balance

Core Responsibilities:

• Proactively engage customers and identify vehicle upgrade and purchase opportunities

• Act as a liaison between the sales and service departments to support customer needs

• Listen to, evaluate, and help resolve customer concerns using BMW systems and software

• Partner with management, technicians, and service advisors to present the best upgrade or repair options based on customer needs and cost considerations

• Assist customers who choose to purchase a new vehicle rather than repair their current vehicle

• Order vehicles to customer specifications and maintain consistent communication through delivery

• Process lease terminations and upgrade opportunities

• Assist with other duties as assigned

Desired Skills, Qualifications & Experience:

• Previous sales experience required (automotive sales strongly preferred)

• Former service advisor experience is a plus

• Ability to confidently approach customers and initiate conversations

• Strong verbal and written communication skills (in person, phone, text, and email)

• High school diploma or GED required

• Working knowledge of computer systems and Windows-based applications

• Ability to quickly learn and navigate new systems and applications

• CRM experience preferred

• Bilingual in Spanish is a strong plus

• Ability to stand for extended periods of time

• Ability to safely drive or move vehicles

• Valid driver’s license with a clean driving record

• Willingness to submit to a pre-employment background check and drug screening

Hours and Work Environment:

Work schedules vary based on rotation, hours include 8:00am–5:00pm, 10:00am–7:00pm, or 12:00pm–8:00pm shifts. Our sales team enjoys a 5-day workweek with Sundays and one weekday off. Candidates can expect to spend the majority of their workday interacting with customers both in person and over the phone throughout the showroom and sales lots.

To Apply:

If you feel you would be a great fit, please apply with your resume. We will review applications and reach out by phone, text, or email with next steps.