Board Coordinator

Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These are the core values of Charles IT. We can achieve these values because of our team, who makes us one of the most successful IT companies of its kind in the region. And because of our team, we offer a level of dedication to our employees rarely found anywhere else. To prove it we encourage learning, professional development and team member input, all in a comfortable family-friendly

culture.

Charles IT is looking for a Client Experience Coordinator to join our dynamic team. We are seeking motivated individuals who thrive in a fast-paced environment and are passionate about using their organizational and coordination skills to keep operations running smoothly. Located in Middletown and Stamford, CT, Charles IT is a leading IT Managed Service Provider that supports over 200 clients throughout New England. Our growth since inception in 2006 has skyrocketed; all while keeping true to our mission of delivering exceptional customer service to our clients and an engaging, progressive work environment to our valued employees. A dog friendly office, Friday lunches, epic company outings, comprehensive benefit plans - these are just a few of the perks that have landed us on 'CT's Best Places to Work' list for 6 years running. Who says IT can't be fun?!

Efficiently scheduling, managing and prioritizing field visits for clients

Responsibilities:

• Considering “Right ticket, Right Resource” and proximity when scheduling technicians for site visits
• Scheduling meetings internally and externally and booking meeting rooms
• Providing clients with clear, concise communication regarding appointments and field visits
• Ensuring smooth daily operations for field technicians by coordinating travel arrangements, including booking cars, and ensuring equipment and materials are prepared ahead of time
• Adapt to time-sensitive and moving deadlines while working in a fast-paced environment.
• Spot Checking service boards to ensure the MSP Bots tool is working, and provide intervention and feedback when issues are found

• Excellent Microsoft Office knowledge
• Outstanding organizational and time management skills
• Excellent verbal and written communications skills
• Discretion and confidentiality
• High School diploma

Charles IT offers a competitive benefit program including Profit Sharing, Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, bonuses. In addition, we offer free dry cleaning, a fully stocked break room, paid Friday team lunches, paid trainings, team-building outings every quarter, professional development and so much more.

Charles IT does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.