Body Shop Administrator

The Service Administrator is responsible for providing administrative support and mechanical support to the service department. This role keeps databases organized and updated frequently, assists with preparation of payroll and reports, and monitors progress of repairs and updates records accordingly. 

 
We offer a full benefits package for benefits eligible employees including:

• Medical, Dental, and Vision Insurance
• Voluntary Wellness Solutions
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable.
• PTO to include paid sick time as applicable by state and federal law and Company Paid Holidays
• Employee Car Discount Program.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Answer incoming phone calls to ensure all calls are answered within a timely manner (three rings). 
• Communicate with customers by quickly responding to inquiries. 
• Communicate with technicians, advisors, and foreman. 
• Answer service calls and deliver timely updates to clients regarding status updates on work being performed and scheduling work. 
• Check in new vehicles and interview customers in a professional manner to determine the needed repairs. 
• Obtain all necessary information from the customer to establish a business relationship. 
• Create and invoice repair orders. 
• Follow up with customers regarding service. 
• Review work performed with client and collect payment. 
• Communication with Shop Foreman on pertinent repair order information and updates. 
• Quality Control of services provided on finished repairs. 
• Assist Service Manager and Foreman with multiple tasks. 
• Assist in daily payroll auditing for department employees. 
• Ability to obtain and prepare literature from manufacturers for Technicians and Foreman to perform diagnostic techniques. 
• Maintain and monitor cash schedule, as directed. 
• Monitor and report on Work In Progress (WIP). 
• Assist with warranty process to include but not limited to follow-up on claims, managing the warranty schedule, payment collection and invoicing. 
• Assist with completing new truck check-ins and PDIs. 
• Other duties as assigned by the manager. 

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Requires frequent sitting for prolonged periods of time in an office setting.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Ability to communicate by providing verbal feedback in a professional manner.
• Ability to receive and analyze data and input into the computer.
• Ability to lift up to 50lbs.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High School Diploma or GED equivalent.
• Must have a valid Driver’s License with a good motor vehicle record.
• Superior interpersonal communication skills.
• Dealership experience is a plus, but not required.
• Ability to multitask.
• Excellent problem-solving skills with all customers.
• Demonstrate professionalism with customers over the phone and in person.
• Heavy, medium-duty truck or RV industry experience is a plus.
• Ability to successfully complete a General Abilities Assessment and pass a Post-offer background check, physical and drug screening.

JOB DETAILS:

• Type: Hourly
• Compensation Range: $18.00 - $23.00
• Reports To: Body Shop Manager
• Shift: 1st
• Closing Date: Until Filled

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