Body Shop Advisor CSR

Body Shop Advisor- Customer Service Representative

Executive Honda Collision Center

Are you ready to be part of one of Connecticut’s fastest growing and most respected automotive groups? At Executive Auto Group, we’re not just expanding, we’re setting the standard for excellence in the industry. As one of the state’s largest and most successful dealership networks, we are committed to delivering exceptional service to our customers and that starts with investing in our most valuable asset: our people. We offer a dynamic work environment, outstanding benefits, and a culture built on respect, growth, and opportunity. If you’re inspired by innovation, driven by success, and eager to work alongside talented, forward-thinking professionals, your future starts here.

What we offer:

• Paid Holidays & PTO to maintain a healthy work-life balance.


• Comprehensive health, dental, and vision benefits.


• Paid Life Insurance for peace of mind.


• 401K with a company match for your financial security.


• Employee discounts on automotive products and services.


• Continuous training to keep your skills sharp.


• Opportunities for career advancement in our expanding operation.

What you’ll do: 

• Greet customers, complete checkins, review vehicle damage, and explain repair needs and processes.


• Provide consistent status updates, review completed repairs for satisfaction and answer general customer questions.


• Guide customers on required documentation for insurancerelated appointments.


• Schedule estimate and repair appointments and assist in setting up insurancerelated repair visits.


• Identify basic exterior vehicle panels, take photos, and help prepare light visual estimates.


• Coordinate estimate approvals and review/adjust insurancelocked estimates within the system.


• Communicate with insurance adjusters to arrange or extend rental vehicles.


• Send necessary documentation for supplemental payments and request issued supplements from insurance providers.

Keys to success:

• organized


• work in a team environment


• auto body repair knowledge


• insurance claim processing


• repair estimating/billing software (ccc one & cdk)


• scheduling & workflow management


• communication and problem solving


• multitask and complete daily objectives


• math- add/ subtract/ percentages

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.