Body Shop/ Collision Center Assistant Manager

Description

Mike Calvert Toyota – Collision Center
You are the talent – we are the opportunity!

Mike Calvert Toyota is seeking a highly organized and experienced Collision Center Assistant Manager to support daily operations in our award-winning, high-volume Collision Center. This position plays a key leadership role in team supervision, workflow efficiency, customer satisfaction, and overall shop performance.

2024 Gulf States Toyota Certified Collision Center of the Year
We’re proud to announce that the Mike Calvert Collision Center was recognized as the Certified Collision Center of the Year for 2024 across all of Gulf States Toyota. This award, announced earlier this year, reflects our team’s unwavering commitment to quality, efficiency, and outstanding customer service. As a Toyota Certified Collision Center, we set the standard for excellence in every repair.

Compensation: $7,000–$9,000/month (based on experience)
Schedule: Full-time, Monday–Friday (occasional Saturdays as needed)

Why Join Mike Calvert Toyota?

We are a people-first organization with a commitment to excellence and integrity in everything we do. Our collision team is known for performance, teamwork, and delivering an exceptional customer experience. This is your chance to be part of a top-tier team where your leadership will make a daily impact.

Key Responsibilities:

Operational Support

• Assist the Collision Director in overseeing daily operations and repair timelines
• Monitor workflow and coordinate scheduling for repairs and vehicle delivery
• Ensure resource utilization and production flow are efficient and effective

Customer Service & Communication

• Manage repair status updates and maintain strong communication with customers
• Address concerns with professionalism and urgency
• Ensure customer satisfaction and adherence to quality standards

Team Leadership & Supervision

• Support technician and office staff performance through coaching and accountability
• Ensure compliance with safety protocols, quality control procedures, and company policies
• Train new team members and reinforce expectations through consistent leadership

Quality Control

• Conduct final inspections and approve vehicle delivery
• Support OEM and insurance compliance for Toyota Certification standards

Inventory & Vendor Coordination

• Help manage parts ordering and vendor communication
• Monitor supply levels to maintain cost-effective operations

Administrative Support

• Assist with estimating, insurance claim documentation, and repair order processing
• Maintain records, including photos, RO notes, and authorizations
• Support budget adherence and receivables follow-up

Performance Metrics & Compliance

• Track KPIs in alignment with department goals (repair cycle times, CSI, productivity)
• Maintain safety compliance and support regular audits
• Foster cross-department collaboration with service, sales, and accounting

Qualifications:

• Prior experience in a collision center environment (supervisory experience preferred)
• Strong knowledge of repair processes, shop workflow, and parts coordination
• Excellent communication, time management, and problem-solving skills
• Familiarity with estimating software and repair shop management tools
• Valid driver’s license required

Preferred:

• Toyota/OEM certification or training
• Experience in a Certified Collision Center environment
• Insurance claims and estimating system knowledge

Job Type: Full-time
Compensation: $7,000–$9,000/month
Location: Mike Calvert Toyota – Houston, TX

Job Type: Full-time

Pay: $7,000.00 - $9,000.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance