Body Shop Customer Service Representative

Job Description: Customer Service Representative (CSR)

***Please apply online and do not call the dealership***

Company Overview

Toyota of Melbourne is located on the Central East Coast of Florida in Melbourne. We specialize in outstanding service and provide a pristine sales experience working as a team to create and retain “Customers for Life”.

Responsibilities

• Greets customers as they arrive in a pleasant and professional manner. 


• Answers incoming phone calls in a prompt, polite, and professional manner. 


• Screens calls, directs them to the proper party, and/or obtains enough information to allow for follow-up that is convenient for the customer.  


• Assists in opening repair orders for all vehicles coming into the body shop for repairs. 


• Receives cash, checks, and credit card payments from customers and records the amounts received. 


• Closes repair orders on the computer system in a timely manner. 


• Files repair orders. 


• Reconciles cash drawer daily, as directed by the accounting office. 


• Follows up on body shop accounts receivable to maintain satisfactory levels of payment. 


• Assists body shop manager as necessary (i.e., estimates, vendors, etc.).


• Prepares purchase orders for all vendors. 


• Maintains a professional appearance and a neat work area. 


• Reliable attendance at scheduled shifts.


• Other duties may be assigned. 

Qualifications or Requirements

• Self-Motivated

• Effective Communicator


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  Time management

  
  


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  Must be willing to learn and be trained

  
  


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  Positive attitude that would make a great addition to our team

  
  


• Background & Drug Screening

Benefits

• 401k Offered


• Health, Dental and Life Insurance Benefits Available

Job Type: Full-time/ Hourly

 Monday through Saturday. 40 hour work week. 8:30am-5:30pm. Please ask for schedule details. 

“We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.”