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Body Shop Estimator

Job Description - Body Shop Estimator



Al Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee)


Combining the strength of our heritage with a culture that promotes value for the individual, creative thinking, and the freedom to grow as professionals, we work to creaAl Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee). 



  • Greet customers promptly with a smile

  • Obtain customer and vehicle information

  • Clearly report all vehicle symptoms and damage as described by the customer

  • Prepare a complete and accurate estimate of cost for labor and parts

  • Establish a follow up time (under promise, over deliver)

  • Monitor the progress of each vehicle throughout the day, and updating customers appropriately

  • Verify that the final invoice reconciles with the work performed on the repair order

  • Explain all completed work and charges to customers


Qualifications



  • Values – integrity, team player, drive

  • Characteristics – results oriented, competitive, optimistic

  • Effective communication -- in person, over the phone, via email

  • Ability to learn and follow service process

  • Ability to learn and utilize service tools/software

  • Organizational skills

  • Time management skills


Benefits



  • Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan

  • 401K - eligible after one year

  • Vacation time, generally ranging from one week up to three weeks per year based on time of employment

  • Life Insurance

  • Disability - both Short Term and Long Term

  • Employee discounts on New and Used vehicles

  • Flex Spending available




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