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The Body Shop Manager is responsible for the overall leadership, performance, and profitability of the body shop operations across the dealership (or assigned locations) within the auto group. This role ensures high-quality repairs, strong customer satisfaction, efficient workflow, and consistent processes aligned with group standards. The Body Shop Manager leads staff development, controls costs, manages insurer relationships, and drives continuous improvement to support the auto group’s growth objectives.
Oversee day-to-day body shop operations, ensuring repairs are completed accurately, safely, and on schedule
Establish and enforce standardized processes and procedures across all body shop locations
Monitor workflow, cycle time, parts coordination, and technician productivity
Ensure compliance with OEM standards, insurance requirements, and safety regulations
Manage body shop P&L, including gross profit, labor efficiency, parts margins, and expense control
Develop and execute strategies to improve profitability and reduce rework, waste, and delays
Monitor estimates, supplements, and repair orders for accuracy and profitability
Prepare and review monthly performance reports with leadership
Serve as the primary point of contact for insurance companies and DRP partners
Ensure estimates and supplements are properly documented and approved
Maintain strong working relationships with vendors, suppliers, and sublet providers
Ensure a high level of customer satisfaction from initial estimate through vehicle delivery
Address and resolve customer concerns or escalations promptly and professionally
Monitor CSI scores and online reviews; implement improvement plans when needed
Hire, train, coach, and develop estimators, technicians, painters, and support staff
Set clear performance expectations and conduct regular performance reviews
Foster a culture of accountability, teamwork, safety, and continuous improvement
Support cross-training and succession planning within the body shop team
Ensure all repairs meet manufacturer, insurance, and safety standards
Conduct final quality checks prior to vehicle delivery
Maintain a clean, organized, and OSHA-compliant work environment
Collaborate with Fixed Ops, Service, Parts, and Sales leadership across the auto group
Support group initiatives, process improvements, and growth strategies
Provide insights and recommendations for equipment, staffing, and capacity planning
Gross profit and net profitability
Cycle time and repair efficiency
Customer satisfaction (CSI)
Technician productivity and labor efficiency
Estimate accuracy and supplement ratio
Rework and comeback rates
3-5+ years of experience in automotive body shop operations
2+ years of management or supervisory experience
Strong understanding of estimating systems
Knowledge of insurance DRP processes and OEM repair standards
Proven ability to manage teams and drive financial performance
2 years working as an estimator
Multi-location or auto group experience
I-CAR certifications or equivalent
Strong analytical and reporting skills
Leadership and people development
Financial acumen and operational discipline
Strong communication and conflict-resolution skills
Organization, time management, and attention to detail
Ability to balance customer satisfaction with profitability
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