Boston Lights Associate

Zoo New England takes pride in our workplace environment as well as our family friendly atmosphere. Therefore, our Boston Lights Associates are expected to bring their friendly personality to work while providing exceptional customer service to Zoo guests during our very popular seasonal event. Boston Lights Associates will conduct themselves in a professional manner while communicating and providing service to our guests, team members and visitors. The goal is to ensure that our work environment is safe and inviting.  The ability to handle and monitor cash/credit sales for the purpose of receiving fees and tracking revenue is essential.  Responsibilities include greeting Zoo guests with a smile and welcoming attitude, accurately tracking attendance and sales of Zoo guests through our admissions gate, operating a variety of family-friendly and fun amusement rides in accordance with MA state safety laws & procedures, and controlling crowds. Must be able to work outdoors and in inclement weather elements. Working hours: Evenings, August – October.

 Duties & Responsibilities

•    Ability to answer guest questions in a polite and friendly manner.
•    Ability to follow safety procedures outlined by Zoo New England.
•    Provide the highest level of customer service to Zoo guests.
•    Operate a variety of amusement rides in a safe manner.
•    Ability to walk and stand for extended periods of time during a shift.
•    Be knowledgeable of basic zoo operations, including safety procedures & animal collections.
•    Inspect rides before operating to ensure that they are clean and functioning properly.
•    Accurately process and track Zoo guests at entrance.
•    Accurately track fees collected from assigned revenue areas by correctly following departmental protocol.
•    Follow ZNE’s cash handling policies.
•    Flexibility with work hours based on Zoo activity levels.
•    Must report to work on time, in proper uniform, and with a positive attitude.

Minimum Job Requirements

•    Must enjoy working in a fun workplace environment that is family friendly.
•    Available to work based on seasonal fluctuations and Zoo activity levels.
•    Ability to work weekends, holidays, and evenings.
•    Ability to work outdoors and in inclement weather elements common to winter, spring, summer and fall.
•    Knowledge of and commitment to quality customer service standards.
•    Warm and friendly personality.
•    Ability to be on your feet throughout scheduled shift. 
•    Fluency in the English Language (reading & writing).
•    Ability to work independently and cooperatively in a variety of situations while dealing with the public.

Preferred Job Requirements

•    High School diploma or equivalent.
•    The ability to speak a second language is a plus.
•    At least 2 years of cash handling experience with credit card processing.
•    Per MA state law, must be at least 18 years of age to operate amusement rides.
•    Ability to work in a diverse work environment and with a diverse guest population.
•    Excellent attendance record.
•    Valid driver’s license.
•    Previous work history in a guest experience environment. 

Hours and Term

Hours: 5:30 p.m. – 11:00 p.m.  

Term: August – October

Zoo New England is an Equal Opportunity Employer by Choice

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