Bourbon Steak Restaurant General Manager

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains - Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space.  This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

At Fairmont Scottsdale Princess, exceptional service and flavors are the hallmarks of every dining experience. As a Bourbon Steak Restaurant General Manager, your leadership and passion will ensure outstanding operating results through exciting promotional programs, an engaged team and consistent guest satisfaction. This individual will inspire, grow and develop colleagues in addition to potential leaders. Provide support to F&B management team as well as all other duties required for the efficient operation.

• Consistently offer professional, friendly and engaging service
• Maintain complete knowledge of and comply with all company, property and departmental policies and procedures.
• Talk with guests in a warm, professional manner to arrange their reservations.
• Coordinate special requests and follow up with Colleagues & Management teams
• Balance operational, administrative, and Colleague needs.
• Maintain “Open Table” & “7 – rooms” on-line reservation system
• Drive and adjust menu engineering based off sales and applicable industry trends
• Work closely with culinary team to ensure a successful service and guest experience
• Forecasting, scheduling and labor control
• Beverage cost management
• Establish working relationship with Concierge to ensure guests’ needs are met.
• Works without supervision to ensure operation is running efficiently.
• Assist with preparation of Restaurant Event Orders as directed.
• Attend designated meetings
• Assist with Silverware programming as Champion
• Assist with obtaining designated Avero reports
• Complete weekly potentials & Outlet Hours of Operations
• Assist with Scores & Trust you response
• Assist with TAS
• Assist with ARM request as needed
• Assist with corporate compliance in menus and practices
• Assist with online menu accuracy as needed
• Other duties as assigned.

• Previous Food & Beverage GM experience in a leadership role required, 2-3 years as restaurant GM preferred.
• Strong Food, spirit, wine & beer knowledge
• Understanding of luxury service standards, steps of service & luxury benchmarks
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Strong interpersonal and problem solving abilities
• High integrity and work ethics
• Ability to work well under pressure in a fast-paced environment
• Ability to manage wine program and provide oversight and direction to sommelier team.
• Ability to manage, cocktail and bar program and manager Lead Bartender and team
• Understanding of Service vs. Hospitality
• Entrepreneurial mind set and drive to push Bourbon Steak activations and initiatives

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS