Boutique Hotel Services Attendent

We are seeking a Boutique Hotel Services Attendant to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities:

Register and assign rooms to guests
Confirm phone and online reservations
Checks guests in
Answers incoming calls and responds accordingly
Respond to guest needs, requests, and complaints
Creates, modifies, and cancels guest reservations per guest requests while adhering to company policies and procedures.
Processes guest payments
Keep records of occupied rooms and guests
Communicate pertinent guest information to designated departments
Responds to guest requests and in doing so provides exceptional customer service to all guests and visitors of the hotel, cleaning of guest rooms - Making beds, cleaning bathrooms, dusting, vacuuming and while performing these duties, adheres to company standards, policies, and procedures.
Maintains overall hotel cleanliness
Wash/dry/put away, bed linens and guest towels
Replenish guest amenities - Towels, Shampoos, Conditioners, Soaps, Coffee, Teas, etc.
Removes trash from rooms and the facility
Stocks cleaning cart as needed and maintains the utility/laundry room and front desk area
Reports all maintenance and low inventory issues to management
Reports any left guest items to management immediately
Compliance with all safety and security policies and procedures
Performs duties as assigned by management

? Qualifications:

Previous experience in customer service, front desk service, or other related fields
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
Background or work related experience in hospitality/customer service is preferred but not required. Willing to train the right individual.

Requirements:

Excellent communication skills, both verbal and written
Frequent standing, bending, kneeling, moving about the facility
Must be able to push/pull/lift objects up to 50lbs.
Takes pride in the work they do
Ability to multi-task and prioritize tasks efficiently
Proficiency in using phone systems and other office equipment
Attention to detail

Willing to submit to a criminal background check if a position is offered