Box Office Agent - Pacific Electric

THE VENUE 

Pacific Electric is a 750-capacity music venue where fans and artists come together to share in an electrifying moment - a ‘lightning in a bottle’ entertainment experience. Set in a historic warehouse, it pairs the raw energy of live performance with refined hospitality and thoughtful design and will act as a cultural conduit where local creatives and global talent intersect.

THE ROLE 

The Box Office Agent is responsible for all facets of ticket sales, resolution of guest inquiries, and accurate financial reconciliation, ensuring a smooth and professional first point of contact for every guest.

RESPONSIBILITIES

Sales & Patron Transactions

• Process all ticket sales, upgrades, and exchanges using the designated ticketing system efficiently and accurately.
• Reconcile all credit, and digital transactions at the end of the shift, ensuring balance with sales reports.

Will Call & Guest Resolution

• Manage the Will Call operation, verifying identification and efficiently distributing tickets.
• Resolve complex ticketing issues or seat relocations with composure and accuracy.
• Provide excellent service to all guests, including artist, promoter and venue guests, ensuring that each experience is engaging and seamless. 

Team & Compliance

• Maintain the security and professional cleanliness of the box office area.
• Communicate effectively with internal teams regarding ticket inventory changes, holds, and event sales status.
• Adhere to all company policies, procedures, and state/local alcohol service regulations, as well as Health & Safety.
• Perform additional support tasks and duties to assist coworkers or as requested by leaders.

QUALIFICATIONS & PREREQUISITES

• 2+ years of experience in the same or similar role is preferred.
• Proficiency with major ticketing software (e.g. Ticketmaster) and point of sale (POS) systems is required.

COMPENSATION 

$25/hr

EQUAL OPPORTUNITY EMPLOYMENT 

We are an equal opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all employees.