Box Office Associate

Join Our Frontline Team as a Box Office Associate
Location: Ashland, OR | Status: Union, Full-time | Status: Non-exempt | Pay rate: $18.68
Expected Start Date: 3/10/2026 | Expected End Date: 11/26/2026

The Oregon Shakespeare Festival (OSF) is looking for a Box Office Associate to provide exceptional, welcoming service to our patrons. As one of the first points of contact for guests, you’ll ensure every ticket purchase, exchange, and inquiry is handled with care, professionalism, and efficiency—both in person and over the phone.

This role is perfect for someone who thrives in a customer-facing environment, is comfortable juggling multiple tasks, and enjoys being part of a collaborative team that brings world-class theatre to life.

This position is represented by IATSE Local 154.

The Role You’ll Play

• Assist patrons with ticket and membership sales, exchanges, refunds, and auction voucher requests.


• Respond promptly to inquiries via phone, email, and web requests, delivering solutions with professionalism.


• Maintain accurate patron records in our ticketing system, supporting data cleanup and updates.


• Offer guidance on OSF performances, policies, and promotions—as well as local lodging, dining, and attractions.


• Contribute to smooth daily operations by helping with opening and closing duties, reconciling transactions, and managing the call queue.


• Uphold PCI compliance and ensure the security of patron payment information.

You’ll Thrive Here If You…

• Have a high school diploma or GED, plus customer service experience (Box Office experience is a plus).


• Are skilled in computer systems (Microsoft 365), data entry, and cash handling.


• Remain calm and accurate under pressure, with excellent multitasking skills.


• Communicate clearly, respectfully, and with a helpful, solution-oriented approach.


• Can work flexible schedules—including days, evenings, weekends, and occasional shift changes—with punctuality as a priority.


• Can pass and maintain a clear background check.

Preferred Skills

• Familiarity with Tessitura or other ticketing software.


• Background in theatre ticket sales, hospitality, or reservation processing.

Physical & Schedule Requirements

• Ability to sit or stand for extended periods, operate a computer, and handle up to 25 lbs occasionally.


• Shifts include a mix of day and evening hours, typically 30–32 hours per week.

Organizational Background 

The Oregon Shakespeare Festival (OSF) was founded in 1935 in Ashland, OR, and has grown from a three-day festival of two plays to a nationally renowned theatre arts organization that presents a rotating repertory season of up to 10 plays and musicals, including illuminating interpretations of Shakespeare, other enduring classics, and new works. OSF productions have been presented on Broadway, internationally, and at regional, community, and high school theatres across the country. OSF received the 1983 Special Tony Award for Outstanding Regional Theatre and is one of the largest nonprofit theatres in the nation with three stages, including an outdoor Allen Elizabethan Theatre.

Statement of Purpose 

The Oregon Shakespeare Festival creates world-class theatre, revealing our collective humanity through illuminating interpretations of new and classic plays, and inspiring a love of our art form for current and future generations. 

Company Values 

• We are committed to working toward inclusion, diversity, equity, and accessibility, creating a space of belonging for all audiences and employees—through concrete actions and systemic improvements. 


• We nurture and support our artists, attracting and retaining diverse, innovative talent across the organization. 


• We believe in the transformational power of collaborative artmaking and performance. 


• We recognize the importance of responsible stewardship of resources and sustainable business, financial, and environmental practices. 


• We serve the public good and engage with and respect our community of artists, audiences, staff, local citizens, patrons, donors, and the greater theatre community worldwide.