Bozeman Branch Manager

Position Summary:

The Branch Manager is responsible for the overall success of the Bozeman branch by overseeing daily operations, leading branch employees, and ensuring an exceptional customer experience. This position manages a team consisting of Customer Service Representatives (CSRs) and Warehouse/Delivery personnel while working closely with Territory Managers to support sales growth and achieve company objectives.

The ideal candidate is a strong leader who thrives in a fast paced environment, leads by example, and isn't afraid to jump in wherever needed; from customer service and warehouse operations to deliveries and branch administration.

• Supervise, coach, train, and develop Customer Service Representatives and Warehouse/Delivery team members.
• Foster a positive, accountable, and customer focused team culture.
• Deliver exceptional customer service by building strong relationships and resolving customer concerns promptly and professionally.
• Support Territory Managers through inside sales support, customer communication, and branch coordination.
• Oversee inventory accuracy, receiving, stocking, and product movement to ensure operational efficiency.
• Monitor branch performance, identify opportunities for improvement, and implement operational best practices.
• Ensure compliance with company policies, procedures, and safety standards.
• Manage branch accounting functions, budgeting, and overall financial performance.
• Coordinate warehouse, counter sales, and delivery operations to ensure timely and accurate order fulfillment.
• Make customer deliveries when business needs require.
• Assist with counter sales, warehouse duties, and other branch operations as needed.
• Conduct regular team meetings and maintain clear communication with employees and company leadership.
• Work collaboratively with Territory Managers and company leadership to support sales growth and customer satisfaction.
• Travel occasionally to customer locations, branch offices, and company events as needed to support business operations and strengthen customer relationships.

• Previous leadership experience as a Branch Manager, Operations Manager, or similar management role in wholesale distribution, industrial supply, construction, or retail operations. (Preferred Qualifications / Not Required)
• Strong leadership and team development skills with the ability to motivate and hold employees accountable.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and problem solving abilities with attention to detail.
• Experience with inventory management systems and Microsoft Office applications.
• Ability to prioritize multiple responsibilities in a fast paced environment.

• Ability to lift up to 50 pounds.
• Ability to stand, walk, bend, and lift throughout the workday.
• Ability to safely operate warehouse equipment and company vehicles as required.

• Valid driver's license with an acceptable driving record.
• High school diploma or equivalent required; an associate's or bachelor's degree in Business Management or a related field is preferred.
• Ability to successfully pass a pre-employment drug screening.
• This is a Safety-Sensitive Position. All substances included in the company's drug testing program will be screened.