BPO Manager

Job Purpose
Responsible for developing and executing sales strategies, building key relationships with potential new BPOD clients, and ensuring the profitability and growth of the business. Their duties include generating and closing new BPOs, which includes but is not limited to prospecting potential new clients, presenting BPOD's value proposition, building the business case, negotiating contractual terms and conditions, and ultimately achieving the effective closing of new clients.

Main Responsibilities

• Develop and execute commercial strategies for attracting and closing new clients.


• Identify and prospect potential clients, creating business opportunities.
  Present BPOD's value proposition and services to various key client contacts.
  Gather client needs and understand requirements to structure an appropriate proposal.
  Build the business case: service scope, assumptions, costs, price and profitability.


• Coordinate with internal departments (HR, Finance, Legal, or others) to validate feasibility, scope, and conditions.


• Prepare commercial proposals and required documentation to move forward in the closing process.


• Negotiate commercial and contractual terms and conditions, seeking sustainable and profitable agreements.


• Ensure the effective closing of the service and support the internal transition for its start/implementation.


• Maintain records and track the progress of opportunities, informing the GM about the status of each process.


• Meet established commercial goals and contribute to business growth.

Required Qualifications

• Bachelor’s degree in business, Finance, Marketing, or related field (or equivalent experience).


• 10+ Proven experience managing regional operations and/or commercial teams, preferably across multiple LATAM countries.


• Demonstrated success with P&L responsibility and delivering against revenue, margin, and growth targets.


• Strong customer-facing experience, including executive presence and consultative selling/relationship management.


• Ability to forecast, analyze market trends, and translate insights into executable plans.


• Strong communication skills in English; Spanish and/or Portuguese strongly preferred.

Core Competencies

• Strategic planning and execution


• Financial acumen (P&L, budgeting, forecasting)


• Team leadership and talent development


• Customer success and executive stakeholder management


• KPI management and continuous improvement


• High ownership, adaptability, and results orientation

Travel Requirement

Required travel: Up to 25–50%, including domestic and international travel within LATAM, based on business needs.

Work Authorization

Candidates must be authorized to work in the United States.  BPOD, LLC does not sponsor visas for this role.

Equal Employment Opportunity (EEO) Statement

BPOD, LLC is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or transgender status), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

Disclaimer

This job description is not a contract of employment and does not create any contractual obligations. Duties, responsibilities, and requirements may be changed at any time based on business needs.