Branch Customer Service Manager

Capitol Group is a local, customer-focused company with nine branches strategically located to provide immediate access to inventory, pricing, and shipping status. Since 1946, Capitol Group has been a leading distributor of plumbing, HVAC, industrial/mechanical, and kitchen and bath products in Illinois and Missouri.

We are seeking a dynamic and experienced Branch Customer Service Manager to lead our inside sales and warehouse teams. This role offers an exciting opportunity to drive customer satisfaction, increase sales performance, and foster a positive team environment. If you are a motivated leader with a passion for service excellence and sales growth, we invite you to join our organization.

Key Responsibilities:

- Develop and implement strategies to improve customer satisfaction and retention

- Oversee daily operations of the inside sales and warehouse teams

- Manage customer inquiries, complaints, and escalations professionally and efficiently

- Maintain up-to-date knowledge of products, services, and industry trends

Skills and Qualifications:

- Proven experience in leading customer service, inside sales, or team management

- Customer-focused mindset with problem-solving skills

- Ability to work in a fast-paced environment and manage multiple priorities

Join our team and be part of a company that values growth, innovation, and a commitment to exceptional customer experiences. We offer full-time employees our extensive line-up of health benefits including: medical (free for employee), dental, vision, disability, life, identify theft, critical illness, and accident that are effective 31 days after hire. We also offer paid time off and 401k with a 4% employer match.