Branch Manager

PSCU is seeking a talented Branch Manager to assign and direct all work performed in the branch and to supervise all areas of operation. The Branch Manager will oversee daily operations of the branch and coach and develop their service team to support PSCU’s mission and brand, promote a positive work environment, provide friendly, efficient, and accurate service to members, and committed to the expansion and success of the credit union. 

Responsibilities may include (but are not limited to):

• Manages and supervises branch employees; responsible for day-to-day supervision and leadership. Coach and support staff to meet individual and branch goals and maintain a high-level service culture by identifying member needs for new services and products.
• Ensure the branch meets established financial and operational goals to include service level goals, budget goals, and profitability goals.
• Develops and follows through on action plans to improve sales achievement at the branch, consistent superior member experience, improve operational processes and controls and mitigate loss.
• Maintains and oversees all banking procedures and processes. Ensure that the branch is in compliance with all credit union policies/procedures and report any inaccuracies when discovered.
• Monitor branch operations and appearance to ensure a consistent professional image and manage the security and safety of the branch.
• Maintain an extensive knowledge of PSCU products, procedures and other areas impacting the credit union or the membership.
• Provide resources and opportunities to Branch personnel to facilitate training and achievement of employee career goals.
• Build relationships with local businesses, organizations, and community partners to drive membership growth. 
• Identify and address obstacles impeding service to improve branch performance. 
• Perform other duties as assigned.

Education and Experience:

• Associate’s degree in business, finance, or related field.
• 5+ years of experience in financial services, retail banking or a related field.
• 5+ years of experience in a leadership role. 

Qualifications:

• Strong knowledge of credit union products, services, and industry regulations.
• Demonstrates success in sales leadership, business development, and relationship management.
• Excellent communication, problem-solving, and decision-making skills.
• Demonstrated personal financial responsibility, integrity, and high work ethics.
• Proficiency in computer usage, including Office 365.
• Ability to write comprehensive reports including detailed summaries of branch performance, successes, and challenges in reaching established branch goals and objectives and proposals for enhancements or changes to existing policy and procedure and performance evaluations.
• Ability to lead, develop and motivate as well as foster team dynamics within the branch staff.
• Satisfactory attendance/punctuality record, maintain a flexible schedule

What we offer:

• Competitive wages
• Career Growth / Robust Training Program
• Work Life Balance
• Top quality health insurance (Full Time)
• Paid Time Off (accrued and available for use immediately)
• Paid Holidays (Full Time)
• Banking Hours / Closed on Sunday’s
• Tuition Reimbursement
• 401(K) Plan
• Dental & Vision Insurance (Full Time)
• Short & Long-Term Disability (Full Time)
• Life Insurance (Full Time)

To apply, please complete the online application and attach an up-to-date resume.