Branch Manager

Description

• Responsible for the management of the branch.
• Leads the branch in building customer relationships by offering customers additional products and services at account opening and all service interactions in the branch.
• Opens new accounts and explains the features, benefits and disclosures associated.
• Performs routine teller transactions when needed.
• Handles customer problems and complaints; counsels customers with special needs or requests.
• Address customer and employee satisfaction issues promptly.
• Supervises vault operations and procedures.
• Maintains knowledge of branch policies and procedures with respect to approving checks and overrides.
• Supervises branch staff.
• Bring the best of the branch's personnel by providing training, coaching, development and motivation.
• Review employee time cards, edit, correct and approve each pay period; monitor employee leave time to insure it is being used according to company policy; notify Human Resources when an employee requests, or may require, an extended leave of absence (such as FMLA).
• Perform monthly one on ones with branch employees
• Conduct performance reviews of branch employees.
• Ensures compliance with Bank security and operating policies and procedures, as well as compliance regulations, including KYC, OFAC, CIP, and customer privacy policy.
• Promotes strong customer and client interactions, builds relationships and participates in cross-selling, and offer new products and features.
• Demonstrates good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery.
• Assists with new hire training.
• Making sure no account is on NSF for more than 30 days.
• On a monthly basis responsible for re-activating or closing dormant accounts as necessary.
• Making sure any accounts on the insufficient address report for their branch is updated.
• Participates in training related to Bank Secrecy Act/Anti-Money Laundering requirements of the institution as it relates to the specific position held and is able to effectively identify transactions or situations relative to the position that would not follow the BSA/AML Policy of the institution.
• Position may involve occasional travel to other branch locations.
• Perform other duties as assigned.

Requirements

Bachelor’s degree or equivalent work experience.

• Minimum three years prior retail banking experience.
• Supervisory skills.
• Excellent attention to details.
• Strong customer service and communication skills.
• Ability to handle customer concerns and problems.
• Knowledge of federal, state, and bank policy and procedures.
• Strong organizational skills with the ability to multitask.
• Strong computer skills with the ability to become proficient in bank systems with knowledge of Jack Henry systems preferred.

Physical Demands/Requirements:

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. They are subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for extended periods of time.
• Walking; bending at the waist; dexterity of hands and fingers to operate a computer.
• Hearing and speaking to exchange information in person or by phone.
• Seeing to read and analyze complex data.

Working Conditions:

• Work is performed in a normal office environment only – no opportunity for remote work.