Branch Manager

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Branch Manager to join our company.

Branch Manager Job Opportunity

• Vortex Industries is seeking a Branch Manager to actively lead an installation and service business while ensuring a continued focus on exceptional Customer Service and maintaining a great place to work for our employees.
• This leader will report to a Regional Director at Vortex. 

Key Responsibilities

• Lead a profitable operation through managing the operations, staffing, and expenses of the Branch.
• Ensure and maintain direct, productive, and positive relationships between management and employees.
• Develop and implement continuous improvement initiatives that reduce cost of operations and improve service level, productivity, and quality.
• Drive operational excellence and best practices to improve quality, service, cost & safety.
• Sets a tone of excellence for customer satisfaction at every stage of service.
• Maintains a high level of quality and timely service to customers for maximum retention.
• Manage ongoing relationships with key partners and customers.
• Manage team to achieve Branch goals by allocating workload and effectively managing resources.
• Responsible for hiring, developing and retaining employees to include the highest quality individuals to support continuous improvement.
• Participate in recruiting and selection through interviewing screened applicants. 
• Provide input for hiring, terminations, transfers, salary adjustments and promotions.
• Develop new customer relationships and grow revenue and profit of Branch.
• Promote the Vortex Core Leadership values.
• Attract and retain top talent to the Branch. Increase skill base and credentials of the team through mentoring and performance management with an emphasis on technical management and cost control.
• Support the personal and professional development of employees through performance objectives and coaching.
• Provide strategic leadership and foster collaboration across the Branch.
• Leads a culture of safety through awareness, training, and accountability. 
• Ensure all federal and state safety, regulatory, and compliance measures are met.
• Represent Vortex in a professional and responsible manner when communicating with others both inside and outside the company
• Promote the concept of individual responsibility for quality and service.
• Oversee the management of inventory level, site costs and high-level customer service.
• Other duties as assigned.

• Minimum of ten (10) years’ experience of door industry experience and a minimum of five (5) years’ of managing operations with P&L oversite. 
• Knowledge of budgeting processes and performance reporting.
• Excellent leadership and communication skills.
• Must be a self-starter who is detail-oriented and well-organized.
• Experience in outside sales and in-person customer business development. 
• Proven people development and conflict resolution skills.
• Possess an ability for technical applications, mechanically inclined, and problem solving.
• Ability to quickly and accurately assess and address complex problems using creative approaches.
• Demonstrated strategic thinking skills that portray the ability to conceptualize business requirements in a proactive manner.
• Experience conducting meetings with exempt and non-exempt personnel and experience hiring, training, developing and conducting annual performance reviews.
• Clear understanding and adherence to ethical principles, company values, code of conduct and policies. 
• Able to work in a fiscally conservative organization which can require flexibility and diversity of responsibilities.
• Travel: As necessary to job sites and company meetings