Branch Manager

Join a team that provides unlimited potential based on performance. At ServiceMaster-RRH, you will have the opportunity to develop and foster relationships while simultaneously acting as a resource for individuals who experience restoration emergencies. ServiceMaster-RRH promotes personal and professional growth and strives to deliver exceptional customer service.

Responsibilities and Duties

• Develops and regulates strategic planning


• Performs emergency on-call manager services per company policy


• Schedules a crew as required to close each potential lead


• Handles new customer inquiries and questions as a priority to provide service


• Makes follow up telephone calls to customers within 48 hours of job completion, plan to obtain a signed certificate of satisfaction if it is not in the file


• Manages the Branch associates and reports back to the Area Manager 


• Transfers job files for billing within 72 hours of final job cost postings


• Investigates and resolves customers complaints with the support of the president, return all customer phone calls by the end of each business day


• Handles all aspects of fire/water or mold losses, including preparing new job files, paperwork, scheduling and coordinating crews, scheduling subcontracting services as needed, communicating each service phase with the customer


• Completes billing summary within ten days of the completion of a job to send for invoicing


• Assists with marketing and promotional activities as required


• Develops business and personal relationships with insurance industry personnel, including adjusters


• Assists with other duties and responsibilities as requested by the Regional Manager

Qualifications and Skills

· Excellent verbal and written communication skills

· Excellent organization and time management skills

· Effective team player

Requirements:

• Driver’s License


• Willing to travel 25% of the time


• Willing to undergo a Background Check

Job Type:

• Full Time
  

Education:

• Bachelor’s Degree in Business Management with 2‐4 years of project/production management experience

OR

• Associates Degree with 3‐6 years of project management experience

Job Type: Full-time

Salary: $60,000.00 - $80,000 per year

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Health insurance


• Health savings account


• Life insurance


• Paid time off


• Retirement plan


• Vision insurance

Schedule:

• 10 hour shift


• 8 hour shift


• Day shift


• Holidays


• Monday to Friday


• On call


• Weekend availability

Supplemental pay types:

• Commission pay

Application Question(s):

• Are you willing and able to commit to being a part of an on-call rotation?

Education:

• High school or equivalent (Preferred)

Experience:

• Project management: 2 years (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: One location