Branch Manager

Job Summary:

The Branch Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales or productivity goals.

Supervisory Responsibilities:

· Hires and trains qualified candidates for entry-level roles.

· Oversees the day-to-day workflow of the branch.

· Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.

Duties/Responsibilities:

· Collaborates with other branch and direct managers to set reasonable sales and/or retail goals.

· Collaborates with direct manager to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.

· Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.

· Identifies training needs and opportunities; develops and implements a plan for meeting those needs.

· Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.

· Participates in community activities to promote the organization and to build goodwill.

· Collaborates with other managers and district managers regarding advertising, marketing, and growth campaigns.

· Assists with start-up, development, and growth of new branches as needed. 

· Performs other related duties as assigned. 

  Required Skills/Abilities: 

· Excellent leadership and management skills.

· Excellent sales, customer service, and interpersonal skills.

· Excellent verbal and written communication skills. 

· Excellent organizational skills and attention to detail.

· Ability to prioritize tasks, delegating when appropriate. 

· Proficient with Microsoft Office Suite or related software.

Education and Experience:

· Associate’s degree and equivalent industry experience required. Bachelor’s degree preferred.

· At least three years of experience in the branch with at least one year as an assistant branch manager highly preferred.

Physical Requirements: 

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.