Branch Manager

Andover State Bank is looking for an experienced Branch Manager to join our team at our Andover location. The Andover Branch Manager is responsible for leading all aspects of branch operations, including team supervision, customer service, sales performance, and community engagement. This role ensures the branch meets its financial goals while delivering exceptional service and maintaining operational excellence. The Branch Manager also models and coaches staff on tactics to improve skills for business development and consumer lending. At Andover State Bank, we take pride in delivering personalized financial solutions that help individuals, families, and businesses thrive. We believe banking should be rooted in connection, care, and confidence. Join a team that values bold ideas, genuine relationships, and a commitment to thoughtful action and help us shape the future of Andover State Bank.

Seat: Retail and Branch Management

5 key functions:

1. Branch Leadership & Supervision 

2. Sales & Business Development

3. Customer Experience & Relationship Management 

4. Operational Oversight

5. Training & Development

Key Responsibilities:

1. Branch Leadership & Supervision

•  Lead and manage all branch retail staff including tellers and universal bankers.
• Oversee hiring, training, scheduling, coaching, and performance management.
• Develop employees for future roles.
•  Foster a culture of accountability, collaboration, and continuous improvement.
• Ensure adherence to all bank policies, procedures, and regulatory requirements.

2. Sales & Business Development

• Drive deposit and loan growth through proactive client relationship management.
• Conduct needs-based conversations to identify financial solutions and cross-sell bank products.
• Set and monitor individual and team sales goals aligned with branch objectives.
• Manage a portfolio of key deposit customers. 
• Represent the bank at community events and networking opportunities to generate new business.

3. Customer Experience & Relationship Management

• Ensure consistent, high-quality customer experience aligned with the bank's core values.
• Resolve escalated customer issues and support frontline staff in service excellence.
• Maintain strong knowledge of all bank products and services to support customer needs.

4. Consumer Lending

• Support universal bankers with consumer loan applications, ensuring compliance with lending policies.
• Maintain knowledge of loan products, underwriting guidelines, and documentation requirements.
• Partner with processing teams to ensure timely and accurate loan closings.

5. Operational Oversight

• Oversee teller operations, vault and cash management, daily branch balancing, and running a drawer when needed for coverage.
• Ensure proper execution of internal controls and audit readiness.
• Monitor and improve operational efficiency and accuracy across all functions.

6. Compliance & Risk Management

• Provide training and guidance on regulatory compliance to branch staff.
• Identify and escalate compliance issues promptly.

7. Training & Development

• Mentor and train staff on account opening, lending and customer service best practices.
• Conduct quality control reviews and provide coaching for continuous improvement.
• Support onboarding of new employees and ongoing professional development.
• Hold regular one-to-one meetings with retail staff and complete quarterly and annual reviews. 

8. Community Engagement

• Actively participate in community boards, events, and volunteer initiatives.
• Promote the bank's presence and reputation in the local market.

• High school diploma or equivalent; 4-year college degree preferred.
• 7+ years of banking experience including 3+ years of retail banking supervisory duties. At least 2 years of retail banking branch management experience, preferred.
• Consultative sales experience.
• Consumer lending experience.  
• Strong knowledge of banking regulations and retail operations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in Microsoft 365 and core banking systems.
• Ability to work flexible hours including occasional early mornings, evenings, and Saturdays.