Branch Manager

Two Rivers Financial Group, Inc., through our wholly owned subsidiary of Two Rivers Bank & Trust offers financial solutions encompassing banking and wealth management services with locations in Ankeny, Burlington, Coralville, Des Moines, Fort Madison, Keokuk, Mediapolis, Mount Pleasant, Urbandale, West Burlington, and West Point, Iowa.

We are not only committed to providing excellent customer service and financial expertise, but Two Rivers is also extremely passionate about volunteering and investing in the communities we serve.

Two Rivers is confident you will find opportunities and rewards with our company - whether you are a seasoned financial service professional or someone looking to begin a new career.   

EDUCATION AND WORK EXPERIENCE

• High school diploma or equivalent required; college degree preferred.


• Minimum of 5 years of banking experience, including supervisory responsibilities.


• Proven experience in sales, business development, and branch operations.


• Knowledge of consumer and small business lending practices. 

SKILLS AND QUALIFICATIONS

• Strong leadership and team-building skills.


• Excellent communication and interpersonal abilities.


• Ability to analyze financial reports and manage budgets.


• Proficiency in Microsoft Office and banking systems.


• Strong organizational skills and attention to detail.


• Ability to work independently and make sound decisions.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

Leadership & Staff Development

• Supervise and coach Assistant Branch Manager, Community Bankers, and Tellers.


• Set performance goals and monitor progress for all branch staff.


• Conduct regular staff meetings and performance reviews.


• Ensure proper staffing levels and prepare schedules for coverage. 

Branch Operations & Compliance

• Oversee daily branch operations, ensuring adherence to policies and regulatory requirements.


• Maintain high standards of operational excellence and risk management.


• Serve as backup for Assistant Branch Manager, Community Bankers, and Tellers as needed.


• Ensure accurate cash management and branch security procedures.

Sales & Business Development

• Establish and achieve independent goals for branch growth, including deposits, loans, and fee income.


• Develop and implement strategies to attract new customers and retain existing relationships.


• Promote bank products and services through proactive engagement and referrals.


• Actively participate in community events to represent Two Rivers Bank & Trust and support its culture.

Customer Service Excellence

• Ensure positive customer interactions and resolve escalated issues promptly.


• Maintain a strong focus on customer satisfaction and relationship management.

Reporting & Analysis

• Monitor branch performance metrics and prepare reports for leadership.


• Analyze trends and recommend strategies for improvement.

SCHEDULE/TRAVEL/STATUS

• Full-time, Monday–Friday; Saturdays by rotation.


• In-branch position; occasional travel for meetings or branch support. 

NOTICE

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. Two Rivers reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. Two Rivers shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.