Branch Manager

Job Title: Branch Manager

Department: Operations

Reports to: Operations Manager

FLSA Status: Exempt

The individual in this position should be competent, experienced, personable, a problem solver, reliable, ethical, and able to adapt to the pressures of effectively managing its branch and daily tasks.

Responsibilities

• Direct all operational aspects including delivery, warehouse operations, customer service, human resources, administration and sales.
• Assess local market conditions and identify current and prospective sales opportunities.
• Assisting to develop forecasts, financial objectives and business plans
• Meet goals and metrics as set by Management.
• Manage budget and allocate funds appropriately
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with other branches and teammates on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration

Physical Demands and Working Conditions:

• Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Stooping, crouching, reaching, standing, and walking are occasionally required.
• Talking, hearing, and seeing with close visual acuity are frequently required.
• Keying data is repetitive motion and is frequently required.
• The position is not substantially exposed to adverse environmental conditions.
• Occasional exposure to other worksites that require personal protective equipment.
• Driving to customers locations and branches is required.

Skills, Knowledge, and Abilities:

• Ability to coach employees and management through complex emotional issues
• Strong organizational, time management and customer service skills
• Strong attention to detail and strong leadership skills
• Proficiency with Microsoft Office
• Excellent communication skills (negotiating, developing, disciplining, public speaking etc.)
• Excellent interpersonal skills (building team, influencing culture, informing employees, consulting with clients)
• Exercise discretion and independent judgment
• Ability to maintain a positive and professional presence in the workplace

Requirements

• The individual must be able to assign and direct all work performed in the assigned branches and to supervise all areas of operation.
• They must manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation.
• The person will have a hands-on approach and will be committed to the expansion and success of the business.
• Implements strategies that increase productivity and enable sales targets achievement.
• Proven branch management experience in the Heavy-duty Parts industry or similar role is required
• Sufficient knowledge of modern management techniques and best practices.
• Ability to meet sales targets and production goals
• Familiarity with industry’s rules and regulations
• Results driven and customer focused