Branch Manager

About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org. 

About the Role

Kitsap Credit Union is in search of a Branch Manager for our Poulsbo Branch. The Branch Manager is responsible for managing and administering the operational efforts of the Branch in support of the Credit Union’s strategic plan. This position ensures that established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members and fosters a sales-oriented culture. Ensures that members are promptly and professionally served in a manner that enhances the Credit Union’s reputation.

Quick Facts

Reports to: Director of Retail Banking

Employment Type: Full-time, hourly, non-exempt, in-person

Salary Range: $81,170.08 - $97,795.28  depending on experience

Bonus Target: 7% potential incentive of base pay

Working Hours: Monday - Thursday 9am - 5pm, Friday 9am - 6pm, Saturday 9am - 1pm; 40-hour work week

Grade: 11BC

Industry: Banking

Job Functions: Tellering, Teller, Banker, Banking, Member Representative

PRINCIPAL ACCOUNTABILITIES

• Ensures the achievement of Branch goals with regards to sales, service, safety, security, and compliance. Responsible for quality, quantity, accuracy, and timeliness of work produced by branch employees.


• Proactively generates new loans, share growth, and membership business through branch sales activities, networking with local businesses, and participation in community events.


• Promotes and fosters a sales and service culture. Conducts regular quality control observations to promote continuous improvement and quality member service.


• Builds market position by locating, developing and closing business relationships.


• Analyzes and identifies member needs and effectively promotes and cross-sells products and services while ultimately achieving an acceptable level of production based on goals and objectives.


• Ensures adequate performance controls are in place to manage and mitigate risk.


• Ensures the safety and security of Credit Union employees, property, and member information according to Credit Union guidelines.

• Ensures that employees are well trained in all phases of their respective jobs. Completes orientation of new employees in overall Branch procedures. Performs cross training as necessary.


• Provides leadership through effective goal setting and communication. Supervises Branch employees ensuring that high quality work and efficiency in operations are maintained. Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks.

• Ability to analyze staffing needs to ensure employees are best utilized during peak and slow times.

• Conducts regular meetings with employees to inform and train.  Discusses areas needing improvement and changes in procedures.  Conducts regular meetings with Branch management to coordinate activities.

• Responsible for establishing and maintaining effective, professional business relations with members. Ensures members’ requests and questions are promptly resolved.  Handles members’ complaints.  Makes recommendations for improvements.


• Provides reports and analytics as necessary to ensure the success of achieving Credit Union goals and objectives.


• Actively contributes in the area of continuous quality improvement, solicits and contributes new ideas and methods to improve efficiencies and effectiveness of processes and procedures.


• Educates team on self-service and assisted self-serve options, with continual education as new products and digital services are introduced. Ensures adherence to established security procedures and reporting requirements and that employees comply with established procedures and practices. Keeps branch security system in good working order, including maintaining the proper levels of working cash and reserve cash. Addresses areas of concern and updates management with any discrepancies as necessary.


• Responsible for notifying appropriate individuals when maintenance issues become evident with Credit Union equipment including ATM’s


• Advises management of situations that could potentially be detrimental to efficient operating practices.


• Ensures that the Credit Union’s quality reputation is maintained and projected. Ensures the professional appearance and good housekeeping practices within the branch.

REQUIRED SKILLS AND ABILITIES

• Excellent verbal and written communication skills.


• Excellent organizational skills and attention to detail.


• Excellent problem-solving skills.


• Strong analytical and problem-solving skills with a high degree of accuracy.


• Strong supervisory and leadership skills.


• Ability to prioritize tasks and to delegate them as appropriate.


• Ability to exercise confidentiality and discretionary judgment.


• Ability to develop effective relationships.


• Possess a high level of interpersonal skills.


• Ability to effectively create a sales/service environment.


• Thorough knowledge of Credit Union services and products.


• Understanding of related legal and regulatory requirements.


• Proficient with Microsoft Office Suite software.


• Understand, model, and represent KCU’s core values.

Qualifications and Education Requirements

• High School Diploma or GED required. Additional coursework in business or finance preferred. 


• Minimum of three years related work experience required.


• Previous sales experience in a similar organization preferred with a proven track record of achieving sales goals.


• Previous supervisory experience required.


• Must be able to work Saturdays and extended business hours.


• Must be registered with the Nationwide Mortgage Licensing System within 30 days of hire and comply with the SAFE Act regulations

SUPERVISORY STATUS

This position supervises others and is responsible for being results oriented, collaborative, delegate effectively, and embrace the organization’s core values, ensuring team effectiveness.

Working conditions

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

• Must be able to remain in a stationary position for a minimum of 75% of the time


• Constantly operates a computer and other office productivity machines


• The person in this position frequently communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questions


• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions


• Must be able to work additional hours as necessary to accomplish objectives, goals, and projects.


• Must be able to work a flexible schedule to meet the needs of members and the Credit Union.


• Vision (or corrected) to normal range.


• Sufficient manual dexterity to operate a variety of standard office equipment.


• Ability to lift up to 25 pounds.

This job description is intended to describe the general nature and level of work being performed by employees in this position.  It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management’ right to assign or reassign duties and responsibilities to this job at any time.

Our Values

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking


• Annual time off and sick time accrued


• 11 Paid holidays


• 1 Personal floating day


• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance


• Employee Assistance Program


• Choose from a PPO medical plan or a High Deductible with a Health Savings Account


• 3% KCU funded Safe Harbor Contribution to your 401K


• KCU will match up to 2% of your 401K contributions


• All 401K contributions are 100% vested


• Potential annual incentive in all roles within Kitsap Credit Union


• Tuition reimbursement


• 8 hours of paid volunteer time off


• Discounts on KCU's products and services


• Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee

We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees. 

****** Employment is contingent upon satisfactory background check.  Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ****** 

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