Branch Manager

Company : Chadwick-Baross

Job Description - Branch Manager

Role: Branch Manager
The Branch Manager oversees day-to-day parts and service operations and facility maintenance for the assigned branch, ensuring efficient operations and excellent customer service. This role leads the branch supervisor team, manages inventory control, coordinates maintenance activities, and implements strategies to enhance operational performance.

Benefits

Medical, Dental & Vision Insurance options for employee and family
Employer-provided short-term disability and basic life insurance
3 weeks paid time off
Retirement savings program with a generous company match
10 paid holidays per year
Wellness Programs
The opportunity to join a continuously growing organization that includes diversity and inclusion

Job Responsibilities

Oversee Parts and Service departments for efficient workflow and service delivery
Ensure branch maintenance and a safe working environment
Monitor inventory levels and manage stock
Develop strategies with Operations Managers for business growth and efficiency
Provide after-hours support for technicians, vehicle maintenance, and customers as needed
Promote Product Support programs and marketing initiatives
Manage Parts and Service discounting fairly
Propose process improvements for Parts and Service departments
Meet and exceed performance goals and budgets
Support Regional Service & Warranty Administrators with documentation for claim processing
Dispatch field service technicians to maximize customer satisfaction
Manage branch budgets, revenue, and expenses
Lead, mentor, and motivate the branch team
Address team conflicts professionally and impartially
Collaborate with Human Resources for hiring and discipline processes
Oversee staff training in safety procedures and conduct regular safety inspections
Coordinate with the Director of Facilities and vendors for facility repairs and maintenance

Qualifications

Minimum of 3 years of management experience, preferably in the heavy equipment or related industry
Bachelor’s Degree (preferred) in a related field
Strong leadership and team management skills
Excellent customer service skills
Analytical and problem-solving abilities
Detail-oriented, organized, and able to handle multiple projects
Excellent communication and interpersonal skills
Ability to work independently and collaborate effectively
Valid driver’s license

Chadwick-BaRoss, Inc and Thompsonrolec Enterprises. is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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Branch Manager

Job Description - Branch Manager

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