Branch Manager

• Undertake
  business development activities from lead generation to deals closure in
  line with set targets
  
• Manage
  key accounts by maintaining and growing market share with new and existing
  clients
  
• Assess local market conditions
  and identify current and prospective sales opportunities
  
• Build
  and maintain clients and associates relationships as a combined effort
  with the operations team with effective inter -departmental procedural workflow participation thereby contributing towards quality service delivery.
  
• Enhancing
  profitability by ensuring that there is financial viability through
  maintaining and /or increasing profit margins
  
• Direct all operational aspects
  including distribution operations, customer service, human resources,
  administration and sales
  
• Develop forecasts, financial
  objectives and business plans
  
• Manage budget and allocate
  funds appropriately
  
• Bring out the best of the branch’s
  personnel by providing training coaching and motivation
  
• Share knowledge with other
  branches and headquarters on effective practices, competitive
  intelligence, business opportunities and needs
  
• Address customer and employee
  satisfaction issues promptly.
  
• Follow up on clients in the
  CRM.
  
• Adhere to high ethical
  standards and comply with all regulations/ applicable laws
  
• Network to improve the presence
  and reputation of the branch and company
  
• Stay abreast of competing markets and provide reports on
  market movement and penetration.
  

Requirements

• Bachelor’s degree in Business Administration,
  Management, or related field.
  
• Minimum 5 years of experience, preferably
  in sales, operations, or client services.
  
• Strong understanding of sales,
  financial management, and customer service.
  
• Proficiency in CRM systems.
  
  

Key Competencies:

·         Leadership:

Proven
ability to lead, motivate and manage a team efficiently

·         Business Acumen:

Strong
understanding of business operations and financial management to drive growth

·         Client Relationship:

Management:
Expertise in building and maintaining key client relationships.

·         Problem Solving:

Ability to
quickly resolve issues while ensuring branch operation runs smoothly.