Branch Manager

Stephenson Equipment, Inc (SEI), an industry leader in Pennsylvania and New York providing sales, rentals, parts and service for construction equipment, cranes, paving, road building and road maintenance equipment, has an immediate need for Branch Manager in our Manassas, VA, location.

Purpose:

Directs the productivity and profitability of the branch in accordance with Stephenson Equipment, Inc standards and best interest. Fosters a positive work environment and ensures customer satisfaction both internally and externally. 

Duties include, but are not limited to:

• Serve as a primary site leader, directing daily parts, service, and rental operations to ensure peak efficiency. 
• Design and implement business strategies, plans, and procedures to support the performance and leadership of SEI’s Operations including, but not limited to, Dealership Operations, Branches, Parts, Service, Safety and Human Resources.
• Partner closely with the Sales Director to report sales outcomes and align cross-functional support strategies. 
• Implement a financial model focusing on dealership absorption to drive best-in-class performance
• Nurture a culture for employees of achievement, respect, skill, opportunity, appreciation, and safety. 
• Partner with HR and other Branch managers to oversee effective recruiting, staffing plans, and employee retention.
• Develop, present, and implement a comprehensive service sales program for Construction Equipment segments that significantly increases the amount of sold labor and changes service department behaviors to emphasize service sales. 
• Train and develop the various operations departments to ensure consistent best practices in areas such as safety, customer service, discounting, understanding our financial model, etc. 
• Evaluate performance by analyzing and interpreting data and metrics.
• Maintain rapport with customers that yield respect, alignment, and deep collaboration that leads to long-lasting and preferred relationships 
• All other duties as assigned.

Position Core Competencies:  

• Accountability / Responsibility
• Problem solving skills.
• Communication – Verbal and Written
• Interpersonal, negotiation, and   conflict resolution skills.
• Customer Service – External and   Internal
• Strategic thinking
• Time Management
• Quality of Work

 The best fit to our team will have: 

• Bachelor's degree (B. A.) from four-year college or university; and two to four years related experience and/or training; or equivalent combination of education and experience. A relevant graduate degree is preferred such as a Masters of Business Administration, Technology, Management, Accounting, etc. 
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Functions in a temperature-controlled office environment a majority of the time. Work requires the ability to sit and stand throughout an extended workday (8-10 hours); position requires use of fingers, hands and arms on a consistent basis for keyboarding and phone work; position requires the ability to talk and hear; position may need to lift up to 25 pounds on occasion; excellent vision skills (with or without correction) are required. The standard office environment has moderate noise levels associated with computer equipment, customers, and phone conversations.

The above statements are intended to describe the general nature of the position and may not include all of the duties required of the position. Stephenson Equipment, Inc. is an EEO employer and values diversity. All qualified applicants are encouraged to apply.