Branch Manager

Job Summary:

The Branch Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales or productivity goals.

Supervisory Responsibilities:

• Hires and trains qualified candidates for entry-level roles.
• Oversees the day-to-day workflow of the branch.
• Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.

Duties/Responsibilities:

• Collaborates with other branch and district managers to set reasonable sales and/or retail goals.
• Collaborates with district manager to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.
• Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Participates in community activities to promote the organization and to build goodwill.
• Collaborates with other managers and district managers regarding advertising, marketing, and growth campaigns.
• Assists with start-up, development, and growth of new branches as needed.  
• Performs other related duties as assigned. 

Required Skills/Abilities: 

• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills. 
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate. 
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Associate’s degree and equivalent industry experience required. Bachelor’s degree preferred.
• At least three years of experience in the branch with at least one year as an assistant branch manager highly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.