Job Title: Branch Manager
Location: Green Island, NY
Pay Grade: Salary, exempt
About Us
Welcome to ServiceMaster Restoration Services, a leader in the restoration industry dedicated to restoring homes, businesses, and our customers Peace of Mind® with integrity, expertise, and care. Our mission is to provide exceptional restoration services that not only repair but also renew and enhance the spaces that our clients cherish. With a commitment to excellence and a customer-first approach, we tackle challenges with compassion and professionalism.
Our company culture is rooted in teamwork, innovation, and passion for making a lasting positive impact. We believe in fostering a supportive and inclusive environment where every team member can thrive and contribute their unique skills. At ServiceMaster Restoration Services, we value continuous learning and encourage professional development to stay ahead in the fast-paced, ever-evolving restoration industry.
With locations across the nation, why wait? Join our dedicated team that prioritizes integrity, respects ideals, and embraces new opportunities to serve our communities.
Position Summary
The Branch Manager is responsible for overseeing all aspects of branch operations, ensuring profitability, efficiency, and customer satisfaction. This role requires strong leadership, operational expertise, and the ability to develop and implement strategic plans. Reporting to the Director of Operations, the Branch Manager will drive business growth, maintain compliance with industry regulations, and foster a positive, high-performance work culture. Additionally, the Branch Manager will take a hands-on approach to project management, overseeing jobs from start to finish ensuring timely completion, budget adherence, and customer satisfaction. This includes coordinating resources, managing field teams, maintaining project documentation, and ensuring compliance with service level agreements (SLAs) and industry standards. By actively monitoring job progress and addressing challenges proactively, the Branch Manager plays a critical role in delivering high-quality restoration services while optimizing operational efficiency.
Responsibilities
- Lead, train, and manage a team of mitigation technicians to ensure operational efficiency and exceptional customer service.
- Oversee all mitigation projects within the assigned branch, ensuring compliance with company standards, service agreements, and safety regulations.
- Conduct daily morning huddles with field staff to prioritize tasks, assign workloads, and balance team capacity.
- Actively monitor and manage project documentation, ensuring all required reports, photos, and CRM notes are properly maintained.
- Implement and maintain training programs, including technical skills development, customer service excellence, and safety compliance.
- Maintain oversight of equipment inventory, allocation, maintenance, and fleet management to ensure operational readiness.
- Manage recruitment, staffing, and performance evaluations for mitigation team members, including administering technician bonuses and disciplinary actions as needed.
- Ensure warehouse and shop areas are organized, clean, and compliant with safety regulations.
- Regularly review and enhance processes to improve productivity, minimize downtime, and drive profitability.
- Perform other related duties as required and assigned.
Skills/Qualifications
Required
- A minimum of 3 years of experience in project management.
- At least 3 years of demonstrated leadership experience.
- A minimum of 5 years of experience in restoration or a related industry.
- Strong team management, coaching, and training skills with the ability to foster a high-performance culture.
- Proficiency in project management, workflow optimization, and operational oversight within a fast-paced environment.
- Knowledge of industry compliance standards, safety regulations, and documentation requirements.
- Strong communication, problem-solving, and decision-making abilities.
- Must possess a valid driver’s license and maintain a satisfactory driving record.
Preferred
- Experience in ServiceMaster Clean, ServiceMaster Restore, or a similar restoration industry.
- Certification in Water Damage Restoration (IICRC) or related industry credentials.
- Experience managing on-call schedules, technician dispatching, and emergency response operations.
- Knowledge of fleet maintenance, equipment allocation, and warehouse organization.
- Bilingual in English and Spanish is a plus.
Work Environment
This is an in-field position that may require travel to and from active jobsites. Jobsites may contain asbestos, microbial growth, lead, or other hazardous materials; personal protective equipment or PPE will be provided.
Physical Demands
This position will typically require the employee to stand or walk for extended periods of time and may involve heavy manual labor. Expect to stand, sit, walk, bend, stoop, reach, lift, push, pull, and carry items often for this position.
Why ServiceMaster Restoration Services?
We offer a comprehensive benefits package designed to support your well-being and financial security. Our offerings include:
- 401(k) Plan: Save for your future with our competitive retirement plan, featuring company matching contributions.
- Health Insurance: Access quality medical coverage to keep you and your family healthy.
- Health Savings Account (HSA): Enjoy tax-advantaged savings for medical expenses, paired with our high-deductible health plan.
- Dental Insurance: Enjoy preventive and restorative dental care with our dental plan.
- Vision Insurance: Benefit from coverage for routine eye exams and eyewear to maintain your vision health.
- Short-Term and Long-Term Disability Insurance: Protect your income with coverage options for unforeseen circumstances.
- Hospital Insurance: Receive benefits for hospital stays and associated costs, providing peace of mind during medical events.
- Life Insurance: Benefit from a company-sponsored life insurance plan, with additional coverage options available to secure your family’s future.
Additionally, we prioritize work-life balance with generous Paid Time Off (PTO), including vacation days and sick leave, ensuring you have the time to recharge and care for your personal needs. Why wait? Apply today to take advantage of these valuable benefits that enhance your career and personal life! ADA
ServiceMaster Restoration Services will make reasonable accommodations in compliance with the Americas with Disabilities Act of 1990.
Disclaimer
The above information is only an illustration of the general nature and level of work performed by the associate within this classification. The omission of specific statements of duties does not exclude them for the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between ServiceMaster Restoration Services and the associate and is subject to change by ServiceMaster Restoration Services as the needs of ServiceMaster Restoration Services and requirements of the job change. We are proud to be an equal opportunity employer and participate in E-Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
ServiceMaster is proud to be an Equal Opportunity Employer.
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