Branch Manager

Friesen Group Inc. (formerly known as Owens Healthcare) a family-led and locally owned company serving Northern California since 1957.
Our medical equipment and respiratory services business, long-term care pharmacy, infusion services, and commercial real estate business are established as separate brands under the business names Owens, Lifemed, Wellscript, and J3, respectively. Our businesses remain under the same ownership and remain a part of the Friesen Group of companies. 

Currently seeking a Branch Manager to lead and support the team at our Reno, NV location. Ideal candidate would have proven strong leadership & communication skills, DME industry specific experience, and values that align with the company. 

Our core values at Owens are: HUMAN VALUE, TAKE OWNERSHIP, MAKE THE DIFFERENCE, SET THE PACE and EMBRACE CHANGE.

Our Branch Managers oversee the daily orders of operations of their location(s). Responsibilities may include but are not limited to all matters of medical equipment and medical supplies. Direct daily delivery routes, vehicle inspections, vehicle inventory levels, maintaining records and proper documentation of oxygen cylinders. Managing an accountable team and conducting performance reviews for all branch staff and field technicians. It is essential for our Branch Managers to possess the ability to positively motivate and influence the team.

Job responsibilities include: 
Operations

• Educate and train branch staff and field technicians on their job responsibilities.
• Maintain equipment inventory levels, create and submit orders of needed equipment to Inventory Coordinator. 
• Maintain supply inventory levels, create and submit orders of needed supplies to the Inventory Coordinator. 
• Maintain Oxygen Cylinder tracking logs. Make sure all staff is properly educated on the process. 
• Review monthly cleaning with branch technicians. 
• Make sure all new equipment received is identified and labeled correctly. 
• Computer literate for accurate maintenance entries
• Schedule daily preventative maintenance into MST route 
• Explore and propose new and improved approaches for saving time and money
• Oversees shipping related activities 
• Explore and implement alternative cost saving opportunities 
• Oversee facilities and maintenance requirements and ensure branch interior and exterior is maintained in the cleanest, safest, most efficient manner.
• Ability to fill in to other positions when needed.
• Manage staffing levels. 
• Routinely monitor and manage sales and patient account reports

Equipment Operation

• Review equipment issues and coordinate with repair technician when needed. 
• Provide instruction and education to the staff on proper techniques on storing and securing equipment.
• Obtain a return demonstration to ensure understanding.
• Educate on the proper way to transport, handle and route medical equipment according to company policies and procedures to comply with infection control, equipment maintenance, and safety. 
• Educate branch staff on proper equipment operation.
• Review documentation of monthly and annual scheduled maintenance of equipment. 
• Review maintenance schedule to make sure all equipment is serviced correctly and completely. 
• Complete performance and safety checks on equipment at time of delivery. 
• Responsible for respiratory management responsibilities and duties
• Strong & effective communication skills both verbally and written.

Safety

• Educate branch staff on safe and proper body mechanics relative to transporting, lifting and set-up of medical equipment.
• Review that field technicians adhere to all safety and security policy and procedures. 

Vehicle Operation

• Educate and review that field technicians operate vehicles according to company policies and procedures to assure compliance with OSHA and DOT regulations. 
• Perform daily visual inspections of vehicles to assure safety. 
• Responsible for the cleaning and service notice of vehicles. 
• Load and unload equipment safely to assure no damage or injury. 
• Responsible for monthly fleet inspections. 

Communication

• Present equipment education to a level of understanding by branch staff. 
• Immediately report to the Operations Manager, equipment/staff issues and needs. 
• Maintain accurate records in accordance with company policies and procedures, i.e. equipment service forms, vehicle reports, manifests. 
• Share expertise with co-workers both formally and informally. 
• Ability to mentor Field Technicians. 
• Document all incidents and issues as required. 
• Oversee team's ability to build and maintain rapport with internal and external customers. 
• Receive equipment delivery requests via software system. Review equipment needs with RTs and families and provide necessary follow-up communication of customer service. 

Professional Development

• Attend and participate in related Company meetings and/or committees. 
• Attend and successfully complete oxygen concentrator operation/service programs.
• Completion of all required training.
• Perform other job duties as requested.

Other

• Schedule and follow through of Overnight Oximetry & Preventative Maintenance Inspections
• Perform on-call work as required. 
• Maintain positive work relations with staff members. 
• Demonstrate courteous behavior and be responsive to patients/families and other members of Owens.
• Maintain a neat and professional appearance wearing company uniform and name badge. 
• Demonstrate and ensure a commitment to quality of service in all decisions to comply with Owens standards.
• Serve as a subject matter expert for product lines and related processes.
• Coordinate delivery times with patient/families, and schedule deliveries, pick-ups, and service by priority. 
• Organize and route field technicians daily delivery. 
• Organize daily branch operations, i.e. schedule STAT orders, dispatch of field technicians, return phone calls, and assist field technicians with patient/family and Owens staff communication.
• Function operations of branch within Federal, State, Local, Owens, and professional guidelines and regulations.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations with Owens.
• Maintain ongoing marketing support
• Assist in developing and implementing division strategic plan. 
• Attain a clear understanding of industry standards and continue education in this area. 
• Must be able to physically access any home, nursing home, ALF and hospital.

Experience

• 3 years experience with related knowledge product line and customer service 
• Knowledge of Durable Medical & Respiratory Equipment preferred

Education

• High School Diploma or equivalent

Licensure

• CA HMDR Exemptee License or obtain within 30 days of employment.
• Valid CA Drivers License with Clean DMV Record

Special Skills

• Elevated level of muti tasking, problem solving skills, employee coaching. Highly organized with the ability to prioritize and foster a collaborative team environment. Strong skills relating to Microsoft Outlook, Word, and Exel.