Branch Manager, 40 hours per week

Job Close Date: September 22, 2025 @ 5:00pm PST

Position Summary

The Branch Manager creates and maintains an enriching environment that promotes and sustains accountability, efficiencies, collaboration, continuous learning, and high-quality customer service. This position oversees the day-to-day operations of the branch and directly supervises a team of paraprofessional and professional staff. This position also provides leadership to staff throughout the library system to organize and promote excellence in community engagement efforts with the goal of creating a thriving library in its Jackson County community.

Duties and Responsibilities

• Ensures that library resources are available and that operations and services are consistent with JCLS policies, procedures, standards, and objectives.
• Provides strong leadership by demonstrating and encouraging ethical behaviors that promote effective interactions and service excellence aligned with the library’s vision, values, policies, and procedures.
• Creates an environment where diverse views are welcomed and respected.
• Schedules and facilitates effective individual and team meetings to collaborate and share information; facilitates productive and timely discussions that generate effective results.
• Interviews, hires, and trains assigned staff following established guidelines.
• Plans, assigns, and directs the work of assigned staff and volunteers, including creating and coordinating work schedules to meet service needs.
• Provides support to staff in explaining policies and procedures to library visitors, particularly when clarity is needed within areas of expertise.
• Supervises assigned staff with timely orientation, coaching, and effective performance management, including setting clear expectations, providing positive reinforcement, giving timely and meaningful assessments, and recommending progressive discipline when needed.
• Creates and sustains excellent internal and external relationships with community groups and organizations partnering with the library.
• Provides accurate, efficient, and courteous customer service when interacting with external and internal customers.
• Understands the needs of the community he/she serves and develops relevant and innovative programs that also align with systemwide goals and initiatives.
• Works within the parameters set by the Youth Services and Adult Services Coordinators for developing programs.
• Initiates effective solutions in a variety of staff and customer situations.
• Communicates and collaborates regularly with Area Manager and appropriately communicates information to branch staff.
• Creates and processes reports and correspondence needed for business activities.
• Handles building issues as needed and coordinates activities with appropriate staff.
• Oversees safety programs in designated locations.
• Participates productively in supervisory, district, and project team meetings as needed.
• Regular attendance.
• Assures that the library facilities are well maintained by successfully working with relevant library staff and with the Facilities Department on renovations, repairs, and purchases.
• Actively supports and respects diversity in the workplace.
• Performs other duties as assigned.

Compensation

JCLS has a 16-step salary schedule with each step at 1.5%. The starting salary will be based on steps 1-5 on Grade M of the schedule. New hires are placed based on applicable education and experience to the job, as well as keeping within Oregon state pay equity laws. The starting range for this position is $26.96 to $28.64 per hour. Staff members who pass a Spanish language competency test are eligible for a Bilingual Stipend per JCLS policy.

JCLS is an equal opportunity employer

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor’s degree from a regionally accredited institution OR the equivalent combination of education and experience that provides the knowledge, skills, and abilities required to perform the duties as described.
• Three years’ supervisory experience overseeing staff who provide direct customer service.
• Two years’ experience working with staff, volunteers, and customers who have diverse backgrounds and views.
• Strong interpersonal skills.

DESIRED QUALIFICATIONS

• Master’s degree in Library Information and Science from a ALA accredited institution.
• Three years’ supervisory experience in a high-volume materials processing environment.
• Bilingual

SPECIAL REQUIREMENTS/LICENSES

• Criminal background check required.
• Must have valid driver’s license and required mandatory insurance when operating a privately owned vehicle for business purposes.
• Must be able to travel to other locations to perform work, and/or attend work-related meetings, workshops or conferences.