Branch Manager - Allen, Texas

We’re seeking a dynamic and strategic leader to manage our Allen, TX branch. As Branch Manager, you’ll lead a team of 4–8 employees, driving performance, member satisfaction, and operational excellence. You’ll champion a member-first culture, foster professional growth, and serve as a visible ambassador in the community to expand our market presence.

Key Responsibilities

👥 Leadership & Team Development

• Lead, coach, and develop a high-performing team focused on accountability and continuous improvement
• Facilitate weekly meetings and daily huddles to align goals and strengthen communication
• Oversee staffing, performance reviews, and professional development initiatives
• Identify and mentor high-potential employees to build leadership capacity

💼 Member Experience & Sales Culture

• Promote a member-centric, service-driven environment with a strong financial guidance mindset
• Set clear performance expectations and coach staff to exceed service and production goals
• Resolve escalated member concerns promptly and professionally

⚙️ Operations & Compliance

• Manage daily branch operations including lending, teller services, and member support
• Ensure full compliance with federal/state regulations and internal policies
• Maintain audit readiness, cash control, and operational efficiency
• Leverage branch technologies to enhance service delivery

📈 Strategic Growth & Community Engagement

• Align branch performance with organizational goals to drive membership growth
• Represent the credit union in community outreach and member events
• Build relationships with Select Employer Groups (SEGs) and local organizations

🏢 Facility Oversight

• Ensure a clean, safe, and professional branch environment
• Coordinate facility maintenance and address issues proactively

• Proven leadership experience in financial services or retail banking
• Strong coaching, communication, and performance management skills
• Deep understanding of branch operations, compliance, and member service
• Ability to engage with the community and promote brand visibility
• Bachelor’s degree preferred or equivalent experience

Benefits

• Salary range from $70,000 to $99,000 and performance incentives - Based on experience
• Comprehensive health, dental, and vision insurance
• Retirement plan with employer match
• Paid time off and holidays
• Professional development opportunities
• Supportive, member-focused culture