Branch Manager (East Phoenix Arizona)

Job Summary:

The Branch Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales or productivity goals.  This candidate MUST BE WILLING TO RELOCATE within our Arizona market depending on the where the need is.  

Supervisory Responsibilities:

• Hires and trains qualified candidates for entry-level roles.
• Oversees the day-to-day workflow of the branch.
• Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate. 
• Willing to train 60-90 days in our different Arizona branches.

Duties/Responsibilities 

• MUST BE WILLING TO RELOCATE WITHIN ARIZONA MARKET!
• Collaborates with other branch and district managers to set reasonable sales and/or retail goals.
• Collaborates with district manager to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.
• Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
• Participates in community activities to promote the organization and to build goodwill.
• Collaborates with other managers and district managers regarding advertising, marketing, and growth campaigns.
• Assists with start-up, development, and growth of new branches as needed.  
• Performs other related duties as assigned. 

Required Skills/Abilities: 

• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills. 
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate. 
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Associate’s degree and equivalent industry experience required. Bachelor’s degree preferred.
• At least three years of experience in the branch with at least one year as an assistant branch manager highly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.