Branch Manager I

Title: Branch Manager                                            Date: 01/31/2024

Department: Branch Operations                          Reports to: Chief Operations Officer

Overview:

This position is responsible for directing and overseeing all branch service delivery and daily operations. Accountable for ensuring that all personnel follow all bank and regulatory policies.  Guarantees that all customers receive prompt and courteous service and that products and services offered meet the needs of the bank's customer base.  Works to ensure maximization of customer relationships based on customer need and aligned with the bank’s core values. 

Essential Duties:

• Promotes, explains, and sells all banking products


• Develops and retains new and current business by conducting outside sales calls.


• Analyzes client base and competitive environment for the market area


• Monitors, evaluates, and implements adjustments to programs to ensure achievement of goals.


• Performs consumer lending if authorized


• Drives all aspects of the banking products & services process for a specified location


• Develops daily, weekly, and annual branch growth plans


• Plans and facilitates monthly meetings to discuss production, product promotions, etc.


• Ensures that assigned deposits goals are achieved


• Ensures that Community Reinvestment Act (CRA) community service requirements, as determined by the CRA Team and Management, are met by Branch personnel.  The timely planning, execution, and documentation of the events are the responsibility of the Branch Manager.


• Monitors monthly tracking of branch production


• Develops a shared team of staff across branches


• Acts as a role model for team work


• Supervises, coaches, and develops direct reports


• Sets goals with staff and coaches/evaluates employee performance. 


• Ensures that the culture of the branch is characterized by teamwork, high morale and retention of valued employees aligned with the bank’s core values


• Authorizes transactions in accordance with bank policy (e.g., deposits, withdrawals, check cashing, wire transfers, etc.).


• Addresses and resolves client concerns and inquiries


• Accountable for the audit integrity, risk management, and security of the branch


• Maintains thorough product knowledge of all banking products


• Provides staff training to include product knowledge, sales, referrals, customer service, and policy and procedures


• Responsible for bank opening/closing


• Ensure branch facilities inside and out are maintained properly


• Open and Close Vault


• Monitors and maintains required ADA notices and hardware for the branch ATM machine


• Performs all duties in compliance with the Bank’s EEO/AAP policy


• Perform all duties in compliance with BSA/AML regulations and requirements


• Obtains adequate data for CIP on all new accounts in accordance with policy


• Ensures that proper OFAC monitoring is performed and documented before new customers perform transactions


• Monitors and reports suspicious activity to the BSA Officer

Competencies:

Communication

• Greets customers and coworkers in a friendly manner 


• Uses common courtesy when speaking with customers and coworkers 


• Communicates clearly and effectively in writing and speaking 


• Reacts to feedback appropriately


• Able to communicate negative information positively and professionally 

Compliance

• Familiar with the overall BSA/AML regulations and requirements 


• Exhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SAR 


• Exhibits adequate knowledge of the following concepts: placement, layering, and integration 


• Familiar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an account


• Exhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans products 


• Knows where and to whom any "suspicious" activity should be reported 

Personal Integrity

• Demonstrates commitment to providing quality service to customers


• Makes commitments that are within the scope of the position


• Accepts responsibility for own work


• Maintains strong commitment to the bank's conduct/accuracy guidelines


• Taking responsibility for a thorough and detailed method of working.

Respect

• Values diversity, differences in experience, backgrounds, and opinions of others 


• Treats all people with dignity and honesty 


• Shows respect and sensitivity for cultural differences


• Respects the confidential nature of information 


• Maintains composure when dealing with the unexpected 

Team Work

• Promotes teamwork with flexibility and cooperation 


• Works in the best interest of their team to achieve overall Bank goals 


• Knows when to ask for help, solicit input from appropriate resources 


• Works effectively and productively with all areas of the Bank 

Customer Focus

• Knowing the (internal and external) customer business needs and acting accordingly;


• Anticipating customer needs


• Giving high priority to customer satisfaction and customer service

Job Knowledge

• Understands policies, procedures, and regulations related to their job description.


• Has the product and operational knowledge needed to do the job.


• Has the technical skills required to do the job and uses technology appropriately.


• Remains current on all Bank communication.

Personal Development

• Continues to develop knowledge of Metro City Bank products, services, and procedures 


• Demonstrates commitment to continuous learning and improvement 


• Remains current on all Compliance courses as assigned 

Leadership

• Efficiently and effectively organizes and directs work of subordinates


• Departmental deadlines are consistently met within budget


• Employees in department work in harmony


• Ensures that staff is in an environment of continuous development


• Strives to meet the goals of the bank’s Affirmative Action Plan

Judgement

• Able to exercise discretion in how situations are handled 


• Effective in making good decisions 

Qualifications:

• 2+ years leadership/management experience in a financial institution


• Strong business development skills


• Strong computer skills


• Software skills including Microsoft Office, Adobe, Internet, and Email


• Strong customer service skills

Language Skills                                                  

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals


• Ability to write routine reports and correspondence


• Ability to speak effectively before customers or employees of organization


• Bilingual skills preferred - English/Korean

Work Environment:

• This job operates in a professional work environment.


• The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Physical Demands:

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

AAP/EEO Statement:

Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.