Branch Manager (Immigration)

Roles & responsibilities:

• Take ownership of the branch's monthly and quarterly sales targets and revenue goals.


• Conduct regular performance reviews and provide coaching to improve productivity.


• Coordinate between sales, counselling, documentation, accounts, marketing, and management teams.


• Handle escalated client concerns and resolve complaints professionally.


• Present branch performance and growth plans to senior management.


• Monitor daily attendance, activities, follow-ups, conversions, and revenue performance.

Qualifications:

• Bachelor's degree in Business Administration, Management, Marketing, Sales, or a related field.


• 4 - 6 years of relevant experience in immigration, education consultancy, overseas education, or a related service industry.


• Experience managing a sales/counselling team is highly preferred.


• Strong understanding of sales funnels, lead management, conversion, and customer relationship management.


• Previous experience in immigration, education consultancy, recruitment, travel, or related service industries will be an advantage.


• Strong communication, negotiation, and leadership skills.