Branch Manager, Non-Producing

The Non-Producing Branch Manager is responsible for the overall leadership, profitability, risk management, and operational excellence of the branch. This role focuses exclusively on driving revenue growth through team performance, strengthening branch culture, ensuring regulatory compliance, and delivering an exceptional client experience. 

This leader is fully accountable for the branch’s financial results, sales execution, operational integrity, and talent development. The Non-Producing Branch Manager does not originate loans and instead dedicates their efforts to coaching, recruiting, strategy, and performance management. 

This position requires SAFE registration at the time of employment. American Bancshares Mortgage will initiate the SAFE registration process. 

Key Responsibilities

Leadership & Performance 

• Lead and manage all day-to-day branch operations to ensure efficiency, profitability, and risk mitigation 
• Drive branch revenue growth and profit before taxes through strategic leadership and execution 
• Establish clear production goals and hold team members accountable for results 
• Analyze performance metrics and implement corrective action where needed 
• Identify trends, growth opportunities, and areas of operational weakness 

Talent & Culture 

• Recruit, hire, and retain high-performing mortgage professionals 
• Coach and develop Loan Officers and support staff to maximize performance 
• Foster a culture of accountability, collaboration, and service excellence 
• Identify and develop emerging leaders within the branch 
• Promote high morale and maintain a cohesive, performance-driven team 

Compliance & Risk Management 

• Ensure compliance with all Federal, State, and Local laws and regulations 
• Maintain strict adherence to mortgage industry guidelines and company policies 
• Oversee quality control standards and risk mitigation practices 
• Safeguard ethical business practices throughout all branch activities 

Client Experience 

• Ensure the branch consistently delivers a superior and professional customer experience 
• Support team members in resolving escalated client concerns when necessary 

Qualifications & Requirements

• Bachelor’s Degree or equivalent industry experience 
• Active NMLS license required and must be maintained at all times 
• Minimum 5 years of mortgage industry experience with demonstrated leadership success 
• Strong understanding of FHA, Fannie Mae, Freddie Mac, and Ginnie Mae guidelines 
• Knowledge of current mortgage compliance standards and regulatory requirements 
• Proven ability to lead teams and drive measurable sales performance 
• Strong organizational, planning, and time management skills 
• Excellent written and verbal communication skills 
• High level of integrity and ethical judgment 
• Proficiency in Microsoft Office, including Excel 
• Working knowledge of fraud indicators and mortgage fraud schemes 

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Travel is required. 
• Frequently required to stand, walk, sit, and travel between various locations. 
• Frequently required to use hands to finger, handle, or feel, and reach with hands and arms. 
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl. 
• Frequently lifts and/or moves up to 10 pounds and occasionally lifts and/or moves up to 20 pounds. 
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties. Duties, responsibilities and activities may change at any time with or without notice.?