Position Title: Branch Operations Administrator

Reports To: Chief Operations Officer

General Purpose:

Develops and maintains branch operational procedures. Establishes practices to enhance customer service experience throughout the entire branch network. Supports branch staff training to ensure consistency of branch operations across all regions.

Responsibilities:

• Develop and oversee teller-training materials for teller and branch processes.


• Provide guidance for operational training for new branch managers and teller supervisors.


• Ensure the overall operations of the branches adhere to all operations, security, risk, and regulatory policies and procedures.


• Develop and maintain branch operational procedures for branch software applications.


• Utilizes data to resolve operational problems; and identifies process improvements.


• Assists branches in customer service operations by orienting and coaching branch leadership.


• Serves as a resource for the Regional Managers on areas of branch operation to ensure consistency in how all branch offices deliver bank products and services.


• Reviews branch processes to ensure consistency and identify training needs.


• Identifies, updates, and reviews branch metrics for Regional Managers to assist in consistency and staffing needs in the branches.


• Performs other similar or related duties as necessary.

Qualifications:

Education/Experience

• Bachelor’s degree required


• ­­­5 years of banking experience in branch operations required

Skills

• Strong verbal and written communication skills


• Strong computer knowledge in Microsoft Word, Excel, and PowerPoint


• Ability to make decisions and solve complex problems


• Strong management and organizational skills


• Strong interpersonal skills with ability to deliver effective coaching and training


• Ability to identify and analyze data

Isabella Bank is an AA/EEO employer.