This position is responsible for maintaining existing deposit products and services as well as implementation of new deposit products / services and enhancements. The Deposit Operations Coordinator will assist in organizing, planning and development of new deposit products / services. This position will also conduct evaluation of existing business processes for the purposes of identifying and executing improvement initiatives.

 

 

What You'll Do

• Analyzes and tests current processes and systems to determine effectiveness and efficiency
• Collects data, performs root cause analysis of issues or problems, and proposes solutions according to the current and future needs of LGE
• Oversees process change implementation and testing, and reviews changes to ensure they result in measurable organizational improvements
• Assists in the development and delivery of training programs or presentations communicating process revisions to the organization
• Evaluates, maintains and improves efficiency of Deposit Operations processes by identifying areas where technology can lead to increased efficiency
• Apply knowledge with standard concepts, practices, and procedures within Deposit Operations, while relying on experience to make judgment calls and accomplish the goals
• Assist when new applications or processes are introduced to include, but not limited to implementation, testing, design and analysis
• Assist in the formulation of processes and procedures to determine best practices for users of the applications
• Deliver outstanding service to internal and external members that meet or exceed our Service Promises
• Participate in and assist with Business Development and Community outreach programs.
• Solve complex problems relating to the overall efficiencies of the Symitar network as it pertains to Deposit Operations
• Review, identify, analyze operational strategies for assigned products/services and recommend business process and workflow changes for improvements or cost savings
• Provide subject matter expertise for Deposit Operations systems and processes and their relationship to other departments
• Responsible for the review of software releases and determining which enhancements benefit or apply to branch processes
• Investigates feasibility of proposed programs operationally and with regard to applicable regulations.
• Develops relationships with core software and hardware providers (internal and external) and other third-party vendors in order to secure resolution on general inquires, issues or opportunities to ensure they align with Deposit Operations
• Serve as department liaison and collaborate with other departments to facilitate the development or enhancement of programs that impact Deposit Operations. Departments include but are not limited to Programming, Project Management, Branch Services and Contact Center
• Provide support to the Deposit Operations staff as needed
• Be familiar with and follow all policies, procedures and processes which have been established in order to meet compliance requirements of all applicable federal regulations. The regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC, Reg Z and Patriot Act

Who You Are

• Required - 3+ years experience and advanced knowledge working in the operation of financial core systems, preferably Symitar
• Preferred - bachelor’s degree in business, finance or accounting related field, or 5+ years industry experience in a financial organization
• Ability to recommend practical ways of using innovation, good judgment, creativity and strategic thinking
• Must gain, possess and communicate an advanced knowledge of credit union products and services.
• Must exhibit strong organizational and leadership skills with multitasking abilities
• Ability to troubleshoot and provide quick solutions to unexpected problems
• Effectively communicate and disseminate information across all necessary departments and individuals
• Should possess strong operational, written and verbal communication abilities and interpersonal skills
• Must be self-motivated, enthusiastic and exhibit a strong initiative with commitment to a high standard of customer service