Branch Operations Manager - Old Orchard Beach Branch

This position is responsible for overseeing the tellers and customer service staff. Additionally, the position is responsible for branch operations.

Essential Functions:

• Focuses on providing high quality customer service and responsible for maintaining the operational excellence of their assigned branch under the direction of the Market Manager.
• Provide feedback and presents ideas for improving customer experience.
• Assists the Market Manager with outreach initiatives to existing and potential customers as well as supporting customer service activities.
• Performs the duties and responsibilities of the Market Manager in the Market Manager’s absence.
• Builds relationships with new and existing customers by identifying their needs and determining the appropriate deposit, consumer loan or residential loan product or service.
• Refers customers to other bank personnel when necessary.
• Maintains a thorough knowledge of, and ensures that the teller and customer service areas operate in compliance with, federal and state banking regulations and adhere to all bank policies and procedures.
• This position is the branch’s primary contact for internal audit, compliance, operations and networking.
• Maintains a strong understanding of the Banks electronic delivery systems for consumer and business customers.
• Maintains a general understanding of all consumer and commercial loan products.
• Performs other miscellaneous duties or special assignments as required or assigned.

Supervisory responsibilities include but are not limited to:

• Follows Affirmative Action Plan when selecting the best-qualified candidates for open positions.
• Provides appropriate orientation and training for new employees.
• Assigns work to employees and communicates how the successful performance of those duties will be measured.
• Leads weekly (daily preferred) staff meetings primarily focused on branch procedures.
• Conducts regularly scheduled “one on one” performance appraisals with a written appraisal done at least once annually.
• Recommends performance awards and/or increases when appropriate.
• Approves time cards/attendance sheets and resolves requests for time off on a timely basis.
• Participates in activities associated with the management of workplace health and safety.
• Helps employees address and resolve concerns and complaints.
• Address performance issues on a timely basis.
• Coaches and mentors employees by scheduling courses offered by/through Learning and Development.
• Personally responsible to develop branch staff to be wholly proficient in each of their individual roles (i.e. teller, CRA or CRO)
• Consults with Human Resources as needed.

Other Duties and Responsibilities:

• Performs duties of customer service representative, teller and other operational positions, as needed.
• Assists the Market Relationship Manager with consumer loan interviewing and processing by underwriting applications and boarding loans.
• Assists the Market Relationship Manager in attaining sales goals; including the development of internal sales initiatives and staff training.
• May assist Market Relationship Manager in community activities.
• Attends all required meetings and training.
• Complies with federal and state banking regulations, as well as with all bank and department policies and procedures.
• Serves on various committees as assigned.

Working Conditions:

• Physical surroundings are generally pleasant and comfortable with protection from weather conditions but not necessarily from temperature changes.
• May sit or stand with freedom of movement on a regular basis.
• Operation of computers and other office equipment requiring dexterity and coordination and frequent use of hands.
• Ability to lift items weighing approximately thirty-five pounds.

• High school graduate or equivalent required - College degree preferred.
• Respectful of and works effectively with others.
• Three-to-five years of progressively responsible experience in a financial institution with a background in retail banking operations, lending and supervision or management.
• Excellent supervisory, customer service, sales, organizational, and verbal and written communication skills.
• Computer literate, with experience in Microsoft Office products, esp. Word.
• Expert Knowledge of Teller & CSR procedures, rules and regulations.
• Able to work harmoniously, professionally, cordially and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
• Ability to read/see documents and computer screens, to communicate in person and via the telephone and use a computer and other office equipment.
• Is dependable and conforms to punctuality and attendance standards.
• Able to travel to all bank locations.