Branch Operations Specialist

Who are we?

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including “Giving Back, Giving Together,” to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You’re detail-oriented, reliable, and take pride in keeping operations running smoothly. At C&N, we’re seeking a Branch Operations Specialist to support the day-to-day retail operations of one or more branch locations. In this role, you’ll help ensure operational accuracy, cash integrity, audit readiness, and a positive experience for both customers and teammates.

If you enjoy balancing operational responsibilities with hands-on customer service and team support, this role offers an opportunity to make a meaningful impact at the branch level.

You will be responsible for:

1. 
   

   Branch Operations Oversight: Support daily retail operations for assigned branch(es), including teller oversight, report review, rejected item processing, branch security responsibilities, and audit preparation to ensure satisfactory audit outcomes.

   
   


2. 
   

   Cash & Vault Management: Oversee and participate in teller balancing, vault and ATM balancing (where applicable), currency ordering, cash shipments, and maintaining appropriate branch cash levels in partnership with the Retail Operations Coordinator.

   
   


3. 
   

   Customer Transactions: Perform teller transactions as needed, including deposits, withdrawals, loan payments, wire transfers, cashier’s checks, debit card issuance, safe deposit box access, and other customer service requests.

   
   


4. 
   

   Reporting & Administrative Support: Ensure required branch reports are completed, assist with outbound customer contact tied to reports, and handle administrative tasks such as office supply ordering and supporting marketing initiatives.

   
   


5. 
   

   Team Support & Coaching: Assist the Community Office Manager with training, coaching, and development of branch staff. May provide direct supervision, conduct performance evaluations, and support employee growth as assigned.

   
   


6. 
   

   Policy & Compliance: Ensure all work is completed in accordance with bank policies, procedures, and regulatory standards while maintaining up-to-date knowledge of products and operational requirements.

   
   


7. 
   

   Customer Service Excellence: Exemplify C&N’s Customer Service Standards in every interaction.

   
   

Requirements:

Education & Experience – You will need a high school diploma or general education degree (GED) AND 2-4 years previous related experience in cash handling and/or customer service setting, preferably in a banking environment OR an equivalent combination of education and experience.

Skills – You should possess well-developed abilities and a proven track record in the following areas:

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  Attention to detail and accuracy

  
  


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  Strong communication and multitasking abilities

  
  


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  Critical thinking and sound judgment

  
  


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  Leadership and team support

  
  


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  Customer-focused problem solving

  
  

This position will support multiple branch locations, with the home branch based at our Court Street branch in Williamsport. In addition to the Court Street branch, the individual will provide coverage and support at other branches throughout the Northcentral Region as needed, offering the opportunity to work with different teams and gain broader branch experience. Travel between branch locations is a regular and expected part of the role and is built into the position responsibilities.

Key Competencies – The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:

• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.


• Ensures Accountability: Takes ownership, follows through on commitments, and holds self and others responsible for results.


• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.


• Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.


• Business Insight: Understands business operations, market trends, and applies knowledge to drive results.

Why C&N?

At C&N, we’re more than just a team – we’re a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.

• Achieve & Grow: Your success is our success. At C&N, you’ll grow alongside our customers as we work together to achieve meaningful goals.


• Learn & Develop: Collaboration is at the heart of what we do. You’ll learn from and with your teammates, fostering both personal and professional growth.


• Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.


• Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.

We’re proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.

Comprehensive Benefits for Your Success:

At C&N, we offer more than just a competitive salary – our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.


• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).


• Health & Wellness:
  
  
  
  • Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
  
  
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
  
  
  • Employer-paid life and disability insurance.
  
  
  • Additional voluntary coverages to meet your unique needs.
  
  
  
  


• Career Development: Access to education and development programs and ongoing support for personal and professional growth.

With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.