Branch Operations Specialist

Branch Operations Specialist | Indianapolis, IN

Make Water Work. Make an Impact That Lasts.

If you’re someone who thrives in a fast‑paced branch environment, enjoys being the go‑to person who keeps operations running smoothly, and takes pride in delivering an outstanding customer experience—this role is built for you.

As a Branch Operations Specialist, you won’t just provide administrative support. You’ll be the operational backbone of the branch—connecting customers, technicians, sales, and logistics to ensure work flows smoothly, accurately, and on time. Your work directly impacts customer satisfaction, service efficiency, and branch success.

🔹 Why This Role Is Different

• You’re at the center of branch operations—your work matters every day
• You support technicians, sales, and customers simultaneously to keep business moving
• You directly impact billing accuracy, contract integrity, and customer experience
• You’re part of a global company solving real‑world water challenges

🔹 What You’ll Be Doing

• Serving as the first point of contact for inbound calls, emails, online inquiries, and customer walk‑ins
• Processing customer requests including rental quotes, order placement, and service coordination
• Supporting scheduling of technicians, deliveries, equipment rentals, and product pick‑ups
• Managing orders, contracts, billing, invoicing, and payment documentation with accuracy and timeliness
• Entering orders, arranging deliveries, and ensuring freight terms and agreements are correctly applied
• Supporting contract renewals, simple configuration changes, and purchase order updates
• Assisting service shop technicians with work orders and pulling necessary parts for repairs
• Ensuring time entries, labor, and billing details are accurate for service and project work
• Documenting process flows and ensuring operational consistency
• Collaborating closely with branch staff to resolve customer issues efficiently

🔹 Where You’ll Make an Impact

You’ll support the Indianapolis branch, working closely with customers, technicians, and internal teams to ensure operations run smoothly and service commitments are met. You’ll play a key role in representing Xylem as a trusted partner—behind the scenes and at the front counter.

🔹 What It Takes to Succeed

• High school diploma or equivalent
• 2+ years of experience in operations, customer service, or administrative support (industrial or service environment preferred)
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast‑paced environment
• Comfort working with ERP systems and Microsoft Office tools
• Strong communication skills and a customer‑focused mindset

🔹 What Xylem Offers

• Hourly salary offered $27-29 per hour based on experience
• Comprehensive benefits including medical, dental, and vision
• Paid Time Off (PTO) for hourly positions
• Retirement and investment savings plans
• Career development and growth opportunities
• The chance to be part of a global water solutions company making a real impact

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation